Dexters West Ealing Estate Agents Reviews Summary

Agent Assistance and Professionalism

Pros:

• "David, especially was a great help. He understood our requirements and shown the flats accordingly."
• "Daniel Bradshaw and Jourdain Lay at Dexter's Estate Agency in west Ealing. They are very responsive to any queries."
• "Sophie from Dexters West Ealing is a great agent, I fully recommend her. She was very responsive."
• "It has been a pleasure to rent our current property with David Hughes at Dexter's."
• "Jourdain and Daniel were very helpful in our house hunting expedition!"
• "After going through however many agents we luckily found Shervin. He really took time to understand exactly what we were after."
• "Working with Dexters West Ealing on letting my property has been a wonderful experience for me as a Landlord."
• "David and the West Ealing team were very responsive and communicated great during our renting process."

Cons:

• "Never rent a property with Dexters in my life!"
• "The reference check process is more strict than other agencies. I don’t recommend this agency if you just moved from overseas."
• "If I could rate 0 stars I would. We rented a house in Ealing which was not only highly overpriced."
• "COMPLETE RIP OFF COMPANY DO NOT USE. Rented a flat from them which they didn't mentioned stinked of dead pest."
• "It's unfortunate that you cannot rate below 1. Worst experience ever, from Lauren, to Daniel, to the other managers Grace and Michael."

Rental Process and Communication

Pros:

• "We would highly recommend them to any prospective renters/landlords."
• "Jourdain and Daniel were excellent. Prompt communication by phone and email with no question too complicated."
• "Daniel has so much time to help and explain, always returning calls, and informing me of any changes to letting legislation."
• "Had the pleasure to find my latest apartment in Ealing with the help of Jourdain. Super responsive and fast problem solver."
• "Great communication, particularly Daniel. He was always on hand to answer any questions and support us through the process."
• "Really amazing service. Once it came to wanting the property letted, it was a very quick and smooth process to get the property rented."
• "The whole team (David and Daniel in particular) have been super friendly, helpful and professional throughout this entire experience."
• "Jourdain was extremely helpful when we were looking for our new rental. We felt like he really listened and understood our needs & requirements."

Cons:

• "The process itself was a hassle, I don't know if it's just at this agency or it's everywhere now."
• "There is no onboarding. I had to follow up on bills, broken lighting fixture, or how to operate remote doorbell system myself."
• "Edit (March 2018) Dexters were very good and efficient with us when we initially were moving in. However since then I have found their follow up service poor."

Property Management and Maintenance

Pros:

• "We had a leak into our showroom from the flat above, that Dexters were managing on behalf of the owner. Within two hours of calling Daisy at dexters in Ealing we had a plumber on site fixing the leak."
• "Daisy, part of the Dexters property Management team at Dexters, has been excellent for us as tenants."
• "Daisy at Dexters property management has successfully managed both of my rental properties for the past few years."
• "Daniel and his team were incredibly helpful, professional and went above and beyond in order to organise my rental."

Cons:

• "I had a phone call from a gentleman from this branch when we were trying to sort out a leak coming from the upstairs flat (also managed by dexters) and he was quite rude and dismissive of me."
• "There have also been occasions where they were meant to organise repair men coming in and it just never happened- our landlord had to chase them to get anything done."