Jacksons Balham Letting Agents Reviews Summary

Agent Responsiveness

Pros:

• "She was very quick and responsive via email when we were interested/sorting out paperwork so the turnaround was quick."
• "Tatyana's response times and manner were superb."
• "Aaron always responded quickly to emails and made the process really easy."
• "She contacted me as soon as new properties that suited us became available and was really responsive."
• "She responded to questions within minutes of us sending them and made our application run smoothly."
• "Communication has been great; she's always been available to answer our queries."
• "Renee really listened to what I wanted, was incredibly helpful and flexible with booking viewings."

Cons:

• "Once the contract was signed, contact with Jacksons became less frequent and I was then waiting a long time for responses to my emails."
• "Any queries I had were bluntly responded to or shot down and the attitude was vastly different to the one I experienced pre-signing of the contract."
• "They proceeded to fail to get the landlord to sign and left me without a home 9 days before my move-in day."
• "To deal with all of this less than a WEEK before moving in and for it to be stated that my agent, Tatyana would withhold the keys until this was resolved, was very unprofessional and stressful to say the least."
• "Basic procedures such as altering contracts can take upwards of months on end."
• "I had to travel down to the property to retrieve the keys, return home and then return back to the new property later than evening with my stuff, all on the day there was a tube strike!"
• "The majority of times we’ve had to deal with them, they have easily surpassed the legal definition for gross negligence."

Professionalism

Pros:

• "Claudia dealt with everything extremely professionally and all paper work was processed efficiently."
• "Aaron at Jacksons was absolutely fantastic; he provided a superlative, professional service throughout the entire process."
• "Despite the state of the renting market at the moment Tatyana has remained professional and helpful throughout out the process."
• "Aaron was great and found us the perfect property. He always responded quickly to emails and made the process really easy."
• "Claudia has been so helpful from start to finish with our move."
• "Claudia is friendly, efficient, professional and kept me informed of the process/next steps."
• "Claudia was incredibly professional and helpful in helping us find our new flat in Balham."

Cons:

• "I have had a really bad experience with Jacksons."
• "Horrendously incompetent when dealing with tenants - Jackson’s WILL lose you money and make your life a misery."
• "They are, without doubt, the worst and most careless agents we’ve ever had to deal with."
• "I unfortunately had quite a negative experience with Jacksons Balham."
• "Jacksons pressured me into signing a tenancy agreement and paying move money's some 7 weeks before my move in date."
• "I am disappointed at the resolution of this situation as well as the attitude of the team at Jackson’s in Balham."
• "You will be palmed off to new names, have to explain the situation multiple times, your case will be dropped."

Customer Service

Pros:

• "She clearly works tirelessly to ensure she finds the perfect place to suit your needs and budget."
• "Claudia kept us updated and found other suitable properties."
• "Aaron was great! He kept in contact regularly, really listened to our feedback on properties that were not quite right and eventually got us one we are really happy with."
• "Claudia also went above and beyond to arrange a second viewing for our flatmate who was unable to attend the first viewing."
• "A professional and polite friendly manner providing clear trustworthy choices in the often stressful process of property searches and decision making."
• "We had a great experience with Tatyana - she was really knowledgeable, and thorough with all of the information we needed when we viewed the property!"
• "Claudia was really friendly and amazingly helpful at showing us round some lovely properties around Balham."

Cons:

• "They literally only knew the most basic things about the flat and were completely unprepared / vague when it came to my questions."
• "The person dealing with me was quite blunt and insisted that this was done correctly by Jacksons."
• "When my check-in appointment was scheduled for moving in day, I asked if we could change the time to an earlier slot about 2 weeks in advance, I was told this could not be moved at all."
• "Jackson’s was not able to be flexible with the guarantor agreement."
• "I was then told that I needed a guarantor or to pay the years lease upfront in FULL."
• "To deal with all of this less than a WEEK before moving in and for it to be stated that my agent, Tatyana would withhold the keys until this was resolved, was very unprofessional and stressful to say the least."
• "I had to travel down to the property to retrieve the keys, return home and then return back to the new property later than evening with my stuff, all on the day there was a tube strike!"