Foxtons Balham Estate Agents Reviews Summary

Agent Performance

Pros:

• "Dunia Moghrabi was extremely supportive and efficient throughout the process."
• "He couldn't have done enough to help us find what we were looking for, really understanding our needs and showing us places that he knew we would really love."
• "Chloe's immediate replies and clear guiding through the process made the whole experience calm and enjoyable!"
• "I'm hugely grateful for the exceptional service provided by Amelia. Proactive and helpful throughout the process, she was a pleasure to work with."
• "Adam was really great in looking for properties for me... He was friendly, helpful and listened to what I wanted and did his best to meet my needs."
• "Charlotte was incredible! We were constantly updated on news and new properties."
• "James Redington at the Balham office works hard, communicates well and never gives up!"

Cons:

• "The agent did not know much about the house. 70% of what he told us was incorrect."
• "Held visits of my property without my permission."
• "Working with Joana at Foxtons Balham has been a nightmare and confirmed all of the terrible things I have heard about Foxtons."
• "Ever since I moved into my flat they have been extremely unhelpful if I had any issues even though they were 'managing' the property!"
• "Just unpleasant overall. Was driven around as the agent looked for keys, got stuck in traffic."
• "An absolute waste of time. I had an appointment booked today at 5.00 pm with Foxton Balham. The agent arrived half an hour late."
• "They also lost the sets of keys I gave them!"

Customer Service

Pros:

• "They are reliable, dependable, very honest and incredibly experienced in what they are doing, and within our area."
• "I would definitely recommend their service!"
• "She was open for any questions or issues and we would absolutely recommend her!"
• "He was always easy to get hold of and quick to respond to any questions."
• "Being from New York, I've met plenty of untrustworthy estate agents in my experience. However, Matthew was nothing like that- he was up front and honest about all the apartments."
• "Akua found my last client both her properties... she listens to what her clients want, she doesn't bombard you with a load of irrelevant properties which don't match your criteria and she is punctual, courteous and extremely professional."
• "I enjoy going through viewings with George. He also very knowledgeable about the whole south west area and comes up with all sorts of interesting facts about every area, developments and insights about where to direct my search."

Cons:

• "Great job!" (Sarcastic context)
• "Are you looking for a place to live? Do you want to get viewing properties as soon as possible? Do you want your time wasted and to be messed about as much as possible??! Then BINGO! This is the place for you!"
• "Long story short they didn’t treat the mould and I moved out after 8 months! Horrible agency and useless staff!"
• "We got no response or answer to any until Monday when we received a call to say that someone else had taken the flat."
• "We had a very negative experience with Foxtons, which made our move and the weeks leading up incredibly stressful."
• "They have been very unsympathetic, and pushy, unreliable and unprofessional."
• "Very rude and toxic female manager."

Professionalism

Pros:

• "He was responsive, professional and fastidious in his approach."
• "He listened acutely to my search requirements and came back with options that fit the criteria provided."
• "Absolutely brilliant service by Sophie Lowe, Eddie and the team who recently found me a tenant for my Balham flat incredibly quickly."
• "Especially Eddie, Who from the first phone call was professional, attentive and extremely knowledgeable."
• "I have been consistently impressed with their professionalism, enthusiasm to secure the best deal and their willingness to communicate."
• "Misbah Malik helped me find the perfect property I was searching for and provided exceptional service and professionalism throughout."
• "Would definitely recommend the Balham office for all their help."

Cons:

• "Then, foxtons told us we could not move in until the 1st because the old tenants were refusing to move out... This caused issues on our end with our previous landlord, as we had to beg them to let us stay an extra day."
• "So 3-4 hours goes by, I’ve lost about two hours of sleep and have groggily started my day, so I decided to send Joana another email letting her know that I was disappointed in her lack of response and service so far."
• "They made no attempt at bringing me anyone to view the flat, and then when 3 months had passed, they asked me to reduce the price."
• "Then no follow up from them of course."
• "Can only assume are in financial difficulties, as withholding money."
• "This agent came and valued my property 20% higher than other agents I called (40k more)... I later realised it was just a ploy to get my business."
• "Unprofessional, were not transparent about their fees associated with being a non resident."

Communication

Pros:

• "He was extremely responsive, took our wants/desires in a flat seriously and didn't recommended flats that didn't fit within our criteria."
• "We had the best of experiences working with Foxtons Balham."
• "Phoebe Leslie-Miller helped me find a property quickly and efficiently."
• "He made flat-hunting seem stress-free and easy!"
• "The whole process of letting a property went seamlessly well with Eddie keeping open, honest and regular communication throughout."
• "Had a great experience with Foxtons throughout our search."
• "James Hughes has helped us a number of times on our flat hunts in South London. Although ultimately we haven't taken a flat though Foxtons, James was always highly professional."

Cons:

• "We eventually found a solution which involved paying an extra £250 to have our moving van hold our stuff for the four hours. Foxtons refused to reimburse us for that, although of course this was entirely their fault."
• "Foxtons Balham are so poor. Gabriella Williams is completely and utterly useless."
• "Once you have a dispute with them, no one is able to provide any viable solution! We are not far from fraud!"
• "Never heard from Joanna or Foxtons Balham after leaving this review. Extremely poor handling all around."
• "They started marketing 4 months before the end of our tenancy, despite their own contract saying they won't before 2 months."
• "From the moment we said yes and signed, their customer service vanished."
• "The agents ignore your calls and emails."