Address: Watford Arches Retail park, Lower High St, Watford WD17 2SD, United Kingdom
Phone: +441923249892
Rating: 4.5
based on 155 reviews.
Customer Service
Pros:
"Rishi, the Manager, welcomed me with a handshake first thing on Sunday morning, very pleasant experience."
"Good communication from the fitter and front desk."
"Friendly helpful staff showed me the worn part which required replacing."
"The very professional manger and supervisor got me a quote almost instantly."
"The customer service was friendly, efficient and polite."
"Dealt with Rishi the manager at the reception desk, his customer service and knowledge is excellent."
"The professionalism and dedication to excellent service were truly commendable specially from Rishi."
Cons:
"The only thing I will say is that you get a very cold reception not overly friendly."
"Every time i called i got ignorance and rudeness! I highly recommend that you look somewhere else to get your car done."
"These individuals are arrogant and unhelpful."
"So came back today for some advise, as I walked in & went to speak to a man named Frank he straight away cut me & said 'you can’t be in here go speak to someone in the office, this area is off limits to customers'."
"Very poor customer service, we have booked for MOT and arrived just 15 mins late due to trapping in traffic."
"Unprofessional and incompetent staff."
"Very unhelpful staff with no customer service skills assistant kept going outside to spit."
Efficiency and Timeliness
Pros:
"They had it fixed, explained the problem in detail and I was rolling out 30 minutes later."
"First and foremost he was friendly and completed the job very quickly."
"They replaced and balanced the tyre within 20 minutes only."
"Car had been jacked up within 10 mins of arrival."
"The MOT took 1h which was the time I was told it will take so happy with that."
"Tyre was removed and refitted and the problem was solved within 10 mins."
"I left 10 minutes later with the car working perfectly."
Cons:
"We were then called to chase us up about when we were picking up the car - even though we hadn't been asked to come back quickly."
"Test started later than booked."
"Advised at 8:30am that I would need to wait until 2:30pm to get an emergency puncture repaired."
"I, unfortunately had a really bad experience where I went in at 4pm to get my tyre replaced and after waiting for nearly 2 hours, the Manager came back and said they don't have the tyre in stock. Nearly 2 hours wasted! Wouldn't recommend"
"Didn't call me to tell me they couldn't change my tyre till I got down there."
"Had appointment for 09:00, work on car not started until 09:30."
"What I thought would be a 2 hr visit at worst, ended up being a 4 hr visit."
Price and Value
Pros:
"Ordered new tyre to fit following day, at a competitive price."
"Prices are reasonable."
"Good value for MOT and aircon regas."
"All done for a great price."
"Many servicing company whom do tyre fitting and balancing tend to damage the alloy wheel with the machine but Kwik Fit did a brilliant job and they didn't do any damage."
"I received a full refund for the wheel alignment and half the money back for the breaks and they will still have the lifetime guarantee."
"Fixed everything which needed fixing and at a reasonable price."
Cons:
"Be careful with the prices because the first person told me £110 for the alignment and the second person asked me for £70, strange."
"I booked in for an MOT which they failed and said it would cost £1122.10 to pass."
"Basically I was made to believe my van would not pass the MOT unless I had the wheel alignment and break pads done."
"They had my car over 2 weeks!! When i asked for evidence of a diagnostic sheet to prove what was wrong with the car they said 'they don't provide them'."
"Got front brake pad and disc replaced; total cost £410 which is expensive than actual dealer.. big mistake of going to them."
"I feel, charging 32% extra for the same day service was a bit too much."
"They tried to charge me £300 + to change 2 tyres and do a wheel alignment."
Professionalism and Expertise
Pros:
"All of the employees I dealt with were professional and pleasant."
"The fitters were great and very helpful. Especially Cameron who was very knowledgable about cars in general and gave me some great advice."
"Really honest and helpful."
"The mechanics were very professional and informative."
"I came across an incredibly professional person."
"The guys were very professional & on time."
"Always found Kwik Fit very good and the people who work there very professional."
Cons:
"As well gentleman hassling me to get work which was not even required.. NEVER AGAIN"
"Not great experience, they don't care about customers."
"They did not have the honesty to even admit it."
"Complete rip off wanted £1200 for repairs needed."
"When Kwik Fit had my car my quote went up x3! They said more things were wrong with my car than actually were!"
"Garage incharge was rude and initially told me that it will take 1 hour to fit tyres as he has less staff and offered to reschedule the appointment."