Kwik Fit - Worcester - Barbourne Road Reviews Summary

Customer Service

Pros:

• "Everybody was so nice in there and I’m extremely happy with the service I received."
• "The staff are friendly, accommodating and always happy to explain and answer any questions I have."
• "I work for the NHS and need my car for work tomorrow, so Tony made it a priority to ensure he fit us in."
• "Really pleased with the service Kwik Fit provided. They let me choose from a wide selection of tyres over a range of prices."
• "Very professional, highly recommend I was towed by the AA to the garage in the early hours of the morning."
• "The staff here were so helpful and polite. I went in with a problem with my tires and they fixed it quickly."
• "The team at Kwik Fit were brilliant. Great customer service, they fitted me in despite me not having an appointment."
• "Great service today from the team at kwikfit as always, lee in particular was extremely helpful."

Cons:

• "Booked an MOT for Wednesday online Tuesday evening I get a call saying it's been cancelled because tester called in sick."
• "Communication is dire. Never once have I had a phone call answered by this branch."
• "Scam centre who will make out things are a lot worse then they really are."
• "Wouldn't not touch this company with a barge pole Arrange for oil change which I did on line and then tried to phone them."

Quality of Work

Pros:

• "Fantastic experience. Had tyres changed there a few times and when I had an issue with my car not accelerating they were able to locate, and fix the issue within 20 minutes."
• "Absolutely fantastic service from Lee. Got my tyre sorted within half an hour even after turning up with no appointment or notice."
• "I had all four brand new tyres fitted. A week later I had to come back because two of them become flat. They said they found a problem and fixed it."
• "Car serviced and information relayed clearly and succinctly. Professional and courteous staff that were extremely friendly and approachable."
• "Absolute stars these guys.. We were in a hire car from Sussex and were on our way to north wales. Even though these guys were flat out they went beyond to help us out."
• "Exceptional!! I only went in for advice but they managed to squeeze me in with a discount price on tyres and windscreen wiper pump."
• "I arrived expecting to replace a flat tyre. They checked it out, showed me the tyre and explained that it could be repaired instead."
• "We limped in off the M5 unexpectedly with brake problems on a Friday afternoon and they were able to get the part, install it and get us back on the road before closing at 6pm."

Cons:

• "Only tyres and everything else is a waste of money. Paid for full service £167 and haven’t checked the coolant leak, head beam light bulb and ball joint noise."
• "Took my car in to have the brakes replaced. Only to receive a call 10 minutes later to say they would not touch the car due to me having two wheel bolts sheered off and missing."
• "I had all four brand new tyres fitted. A week later I had to come back because two of them become flat. They said they found a problem and fixed it, but three weeks later - same problem."
• "Nice service, very busy place but customer service is top, only one non professional thing, one of the staff get to my car with his dirty uniform without putting protection on seat."