Kwik Fit - High Wycombe Reviews Summary

Customer Service

Pros:

• "I found the customer service and the overall service I experienced was exceptional."
• "Great customer service and would have no problem in recommending to anyone."
• "First class customer service - why isn't every garage experience like this?"
• "Fantastic service from Mac and the team. The booking process was easy to navigate."
• "The staff are friendly, knowledgeable and helpful."
• "The staff were very professional, welcoming and explained everything clearly to me from start to finish."
• "Staff are extremely friendly and helpful and keep you well informed."

Cons:

• "Very very rude service with no apologies, no offer of help."
• "Overall it did not seem like they had much work on and had a lack lustre approach to the work that was coming in."
• "I would never ever visit this place again. The person in the reception was very rude."
• "he was very rude and in loud voice in front of other existing customer told me to find petrol station because they DON'T have time."
• "Arrived to an empty reception and whilst mechanics in the workshop glanced at me I stood there like a lemon."
• "I came to high wycombe branch and was very welcomed by Mac and Keegan. Until I heard what I thought was the managers speaking to the staff in a rude, disgusting manner."
• "**NEVER GO THERE** longer description on their trust pilot."

Efficiency and Professionalism

Pros:

• "They were very prompt and polite in getting the work done!"
• "Has proven to be exceptional at ensuring the jobs are completed well within the time frame and to a very high standard."
• "Super fast with reaction time, speed of repair and professionalism."
• "The work carried out on my car was also completed in a quick and efficient manner."
• "Arrived next day, kept me informed and did an excellent job fixing the issue."
• "The necessary work was done promptly and with no fuss."
• "The team at Kwik Fit High Wycombe were professional, well organised and punctual."

Cons:

• "Initial, first visit felt a bit rushed, like they didn't have time for me."
• "Although like other garages.. they never lock my car properly."
• "Always understaffed and even when they do fix a simple puncture they brake pressure sensors which costs you more."
• "Fleeced for more than what you come in for they will break your TPMS and not admit their mistake."
• "Took 2 days to get car repair hardly qwik although it was ready early the next day."
• "The tyres leaked initially, as it seems they had not been fitted properly."
• "It was ok as fast fit places go but the place could do with a good clean."

Value and Pricing

Pros:

• "Provide some great deals and fair prices."
• "Managed to save me money by repairing the tyre, and also inspected the others free of charge."
• "A new tyre at a very good price compared other local alternatives."
• "Price matched 4 x tyres as the ones we purchased weren't available."
• "Price including valves, balancing etc I considered very reasonable."
• "The price quoted was what I paid at the end of the work and there are cheaper than my local garage."
• "They definitely went above and beyond to help me for a very good price."

Cons:

• "Rip off! Quoted £500 fitted for 2 Pirelli P Zeros, was shocked."
• "I was recommended to have the tracking reset and decided to spend what I thought a hefty price tag."
• "Do not use these mechanics. Charged over the odds for pads and discs."
• "And way too expensive."
• "just stay clear of kwik fit always hear about them ripping people off."
• "I'm just thinking to go some place else to do it..."
• "I would never ever visit this place again. The person in the reception was very rude."