Express Gearbox Co Ltd Reviews Summary

Quality of Gearbox Repair

Pros:

• "The gearbox was returned looking good as new. It is smooth and silent and I'm very happy with the results."
• "Automatic Diesel A4 wouldn't go in reverse and I noticed it slipping on motorway journeys. Car runs better than I can remember."
• "The car now runs better than it has for ages."
• "The job posed certain difficulties...were finally fully and successfully resolved."
• "They repaired the gearbox and now it drives beautifully again."
• "The main input shaft bearings on my Audi A5 needed replacing...got it back a week later for the price they quoted with a brand new set of bearings, the gearbox is now nice and quiet."
• "The gearbox is working perfectly and the whole process of repair was handled smoothly and efficiently by Express."

Cons:

• "Over 1.5 years later and around 5 or so trips to Portsmouth (from London) it still wasn't fixed."
• "Avoid like the plague. Very expensive and got the diagnosis wrong."
• "been without car spent a lot of money and the car is worse"
• "the gearbox is still not working and the cost of 400 pounds is a joke"
• "Worst service! I do not recommend. The worst service I received for my car. They did not repair the problem after more than 2 weeks and I paid more than 800 pounds for something that didn't fix my car."
• "Put my AUDI A4 in as gearbox kept jumping out of gear...it still occasionally does the same."
• "Left a car for Gearbox repair. Car is now in a worst state that it was given to them."

Customer Service

Pros:

• "The guys are great. Thanks. Would highly recommend."
• "The staff are so polite, helpful and courteous."
• "Such friendly and cheerful guys who made me feel very welcome."
• "James was very helpful and gave me the options available."
• "Very impressive service."
• "the staff couldn’t have been more helpful and friendly!!"
• "Even when I have phoned them I find them very polite and helpful."

Cons:

• "The staff at Express were rude, unwilling to be of service."
• "This has got to be one of the worst experiences I have ever had after 30 years in the motor trade."
• "Horrific company. Don't touch them. Dishonest and rude."
• "Worst service I've ever experienced."
• "help poor communications, very unhelpful staff."
• "Promises of call backs that never happen."
• "Very bad service, took car over from the Isle of Wight...they still charged me £80 for taking a photo of the gearbox."

Value for Money

Pros:

• "Whilst not cheap, the quote was comparable with refurbished units from elsewhere."
• "Bit spooked by the quoted cost to begin with, but once driving the vehicle, it was worth every penny spent."
• "Express Gearbox have either saved me a lot of money by not replacing the gearbox or by replacing the car."
• "The price was clear from the start and it was in fact half the price of an exchange unit through any of the motor factors and quicker!"
• "They resolved this as well as replacing the oil in the transmission and charged just £200 plus VAT."
• "Great service at a great price."
• "Very happy with the work carried out, it was cheaper than originally quoted and the car feels brand new."

Cons:

• "Prices are without vat so pay attention. A bit expensive but the problem is definitely sorted out."
• "Fast but very expensive quoted 780inc vat charged 840 ?????no explanation no reason given."
• "Charged £1600 for a transfer box repair."
• "After being charged way over the odds for a new battery and engine reprogramme...I was informed that I required new shift forks at a cost of £2300."
• "Then found 'another' noise. Wanted another £500 to fix the differential."
• "I almost had my fingers burnt with this company...There was nothing wrong with the shift forks in the end and it ended up being a completely different issue."
• "Paid full price for a replacement which also failed."