Awesome - VW Audi Group Specialists Reviews Summary

Customer Service

Pros:

• "from start to finish nothing but amazing customer service & extremely polite staff."
• "What excellent customer service and I would not hesitate to use them again."
• "Great customer service and jobs done with precision!"
• "Fantastic customer service and stock list."
• "They were very helpful on the phone I will definitely be ordering from them in the future so thanks for the AWESOME customer service."
• "The customer service is second to none treated me brilliantly and explained everything I needed to know."
• "Customer service was awesome, lewis and Lisa were a massive help."

Cons:

• "Customer service is absolutely awful, they speak down to you like you’re nothing to them."
• "Totally gave up trying to book my car in via email as they appear to only answer 1 a day."
• "Please stay clear as don't want anyone else being stung. Faulty parts and they will do there best to try blame you for there faulty parts please stay clear, terrible customer services too absolute shambles."
• "Atrocious Customer Service, 18 days waiting for an Anti Roll Bar, still not shipped, still no answer."
• "Worst customer service I've ever received!"
• "Terrible customer service, sent my parcel to the wrong address twice."
• "Very poor customer service."

Quality of Work

Pros:

• "All the work on my car was completed extremely thoroughly."
• "The guys at Awesome took care and time to complete the work properly, no corners cut and at a very reasonable price."
• "These guys build show winning cars so know what they are doing."
• "Great workmanship as always and excellent pricing for the quality and passion these guys and girls have about your pride and joy."
• "Very thorough check done."
• "Absolutely fantastic service from front of house as well as from the techs."
• "The technician was very helpful in locating the faulty flexi on the exhaust downpipe."

Cons:

• "No surprise I have gone elsewhere!"
• "Not advisable... due to bad Awesome work ethics and customer orientation, I've lost >17€ if fees and exchange rates, for an order that was cancelled with lame excuse."
• "Change to 1 star due to the poor quality of the product."
• "Not impressed, and surprised that a company with the apparent reputation of ARP can be so amateur."
• "Will never use again!"
• "Amateurs pretending to be professionals."
• "Took my car in for a Haldex issue recently and was told it was the pump and that was it. Got fixed, STILL the same issue."

Pricing

Pros:

• "The prices are 30 - 40% cheaper than the main dealer."
• "Just had my cam belt and water pump replaced along with Haldex and DSG oil / filter changes, brake fluid change and service for less than £900 - significantly cheaper than anywhere else I could find."
• "They fitted them for a very competitive price."
• "Prices are more than reasonably and half my family use them now."

Cons:

• "This is easily the dearest stage one tune available at over £600 and they want to wash their hands of it!!"
• "Shipping is extortionate for an online order."
• "Ordered a H&R front Anti roll bar, a couple of days later received an email to say the product has never been made and it won’t ever be made."

Communication

Pros:

• "Had car booked in with awesome slight mixup with communication but mark awesomes director was understanding and did everything you could ask to rectify this."
• "Mark could not have apologised enough, and was sincerely, personally disappointed that a customer had left not 100% satisfied."
• "Great communication throughout, quotes for all work emailed to me before any work."
• "After speaking with Al most of the evening (after work hours) via email I knew straight away this place cares for their customers."

Cons:

• "They'll gladly take your money and sit on it while they order your parts."
• "Placed an order online paid 7.99 delivery it didn't arrive so I rang them only to be told the part wasn't in stock and its on its way from America."
• "Rang Awesome at 1pm who said they would ring back later. Rang back at 5 since i had not had an answer."
• "I ordered a full Remus cat back exhaust from here at the cost of £1,555.00 only to find after they took my money it was not in stock."

Facilities

Pros:

• "Plenty performance parts to look at while your waiting, and a great area to relax watch TV, Read magazine, even charge your phone."
• "Nice clean place with refreshments and a view straight into the workshop."
• "New facilities are second to none."
• "This place is like a dream, felt like a child in a play area."
• "New place is also done to real high standard."
• "The facilities are fantastic, a lot goes on behind the scenes here that customers don’t see."
• "I've never seen a garage presented so cleanly."

Cons:

• "The first delivery was the wrong part in the right box so wasn't noticed until the car was in pieces annoyingly."