SIXT Car & Van Hire - Birmingham City Centre Reviews Summary

Customer Service

Pros:

• "Everything went smoothly and rapidly. Staff were generally friendly and very helpful."
• "Extremely friendly staff throughout, the process was straight forward."
• "Received great customer service and actually enjoyed the process because of the friendly manager."
• "Great customer service from Zara! The whole process was the smoothest and easiest I’ve ever had."
• "I had a brilliant experience with Sixt Birmingham. Ammar served me and he went above and beyond."
• "Exceptional service provided by Dragos and the team in Birmingham City Centre branch."
• "I had an exceptional experience with Drago and Ammar, the staff members at Sixt Birmingham City."
• "Great service, easy procedure from booking to receiving and returning the van! Highly recommend."

Cons:

• "Terrifying experience. The windscreen and mirrors weren't very clean."
• "The friendliness was good of the staff however when returning the car I could have received better closure."
• "Not Happy with the whole process at SIXT Birmingham City Centre."
• "Service was pretty decent, but the car had tyre pressure issues that beeped the moment I got into the car."
• "Usually a good service but had a bad experience with this relatively new employee Maria."
• "Avoid. use to love the swift service at Manchester branch. came in to pick up my rental and was denied."
• "The staffs are great and help us with a lot of difficulties, especially named Dragos."
• "Absolutely disgusting! Booked a van with this lot and told me I couldn't leave my own car on site."

Vehicle Condition and Quality

Pros:

• "They upgraded me to a lovely car. I couldn't fault this place at all."
• "Had a small problem (one of the headlights wasn’t working) the last time we rented, so the car was changed quickly."
• "The car I received was a BMW 23 reg 330e and it was amazing."
• "We had a great experience with Sixt Car and Van Hire, Birmingham City Centre."
• "Their cars are always the latest and with updated tech and navigation - that’s why we use them."
• "The van was in excellent condition, I had no problems, the agency staff proved to be very friendly and efficient."
• "When I returned the car, I was told that ‘customers sometimes change tyres’."
• "I was assisted by Dragos who was very helpful, and even when I didn’t the car I wanted, he didn’t let me leave until I was satisfied."

Cons:

• "The windscreen and mirrors weren't very clean- when I was on the motorway and attempted to clean the windscreen- the washing solution did not spray."
• "This after the first Van had loads of paint scratches damage and marks which were not recorded on SiXT database."
• "Booked a luxury SUV and got given an old a4 avant with a rattling sound, broken passenger door and alloys that have chunks missing!"
• "We hired a van from Sixt Birmingham and they tried to pull a fast one on us. We were charged £1000 in damages however the damage report was nonsense."
• "The van was dripping with water and as you know it’s very difficult to see damage when car is wet."
• "One of the chancer employees tried blaming me for damage."
• "Gave me a run down car , damage on sides and interior."
• "We booked a car days in advance, specifically selecting SIXTH as they allow under 25 drivers to rent. On the morning of the booking, we come to Birmingham City Centre branch and no cars are available."