Nationwidehireuk Reviews Summary

Customer Service

Pros:

• "The second person I spoke to was all lovely & gave me reassurance and told me 'Yes, that's been confirmed for you'."
• "Staff were very friendly although booking online was so simple."
• "The director, who swiftly sent me the invoice."

Cons:

• "They've blocked my number as I wanted to talk to a manager."
• "I rang to complain and was told my complaint would be dealt with on the first available working day, and yet have just received an email saying complaint would be dealt with within 28 days."
• "Paid money, no car, ruined our holiday."
• "After emailing 'Lucy' for a week... zero emails answered."
• "When I rang National hire to complain about the car I received, answers was: 'let me sort that out and I’ll ring you back' never rang me back and ignoring my calls after few conversations and nonses exuses from their sales staff."
• "Their staff are rude and only able to read from a script."
• "Customer service is shocking, customer service advisors are rude, unhelpful and lie."

Booking and Delivery

Pros:

• "Fantastic! Van was delivered to my door - Brand new van in great condition."
• "No unexpected charges (so far)."
• "Vehicle was confirmed very quickly and they even let me drop it off at a different location."

Cons:

• "They promise you the van, take the money, then continually delay the arrival time."
• "Just been told, 5 minutes after I expected to take delivery of the Luton van booked and paid for, that they can't provide it."
• "Booked a van for tomorrow... Today received an email stating usual company could not do it."
• "I then received an email saying my vehicle was still on request, - which nobody had made me aware of to start with - and that delivery 'may be later if or when' it's confirmed."
• "Attempted to deliver the incorrect van (the day before) then on the day said they didn't have a van for us, two hours after it was supposed to have been delivered."
• "I was emailed telling me they couldn't actually provide me with a van."
• "Van was delivered two hours early to the wrong address and leaked oil all over someone's drive."

Charges and Payments

Pros:

• "Made a reservation. Good prices."
• "They were cheaper than anyone else and the vehicle arrived an hour early."

Cons:

• "They took immediate payment, I chased confirmation for three days to no avail."
• "We hired a Transit van for 4 months. After delivering it back they took from a credit card with no authorization 2 times the excess alleging a damage that to date has not been quantified or documented by any means."
• "They sent a quotation of £380... They asked for £680!!"
• "Nationwide made an additional withdrawal from my account following payment for the van hire and said it was for damage to a wing mirror and will reimburse me with the balance once the damage was fixed."
• "They took without my consent an extra 418 GBP."
• "I was hit by a £166 fuel charge... The charge is over twice the price of a full tank."
• "They stole £700 pounds out of my account and took me to ring my own bank to start an investigation against them and they still wouldn't refund me."