Green Motion Car and Van Rental Central London Reviews Summary

Customer Service

Pros:

• "Even I made my own mistake on the booking date, they still help me to re-arrange my rental enthusiastically without additional charges."
• "We even found a completely unproblematic solution for us being late for the return."
• "Thanks to Sean for his friendly and helpful service."
• "The manager was very friendly as well as the other staff considering how busy they were over the bank holiday."
• "They went out of their way to accommodate us and we are so grateful."
• "Sean was excellent. His attention to detail and the way he manages the whole team is so efficient."
• "Especially Hussam, Sean and the manager Petito are nice and kind staff there as well."

Cons:

• "The car we were given was not what we rented, nor similar in any way. It was old, dented, dirty, scratched and unsafe (deflated tyres)."
• "They're a ruthless company with zero customer service."
• "The other two individuals at the front counter were equally unhelpful, displaying a lack of professionalism and courtesy."
• "However when I asked to see these photos for myself they refused saying it was 'against policy'."
• "They would not refund us."
• "Terrible SCAM business. DO NOT get baited by their 'cheaper' advertised prices."
• "I'd strongly suggest you DO NOT use these people."

Car Condition

Pros:

• "Nice and clean car, very friendly people at the office."
• "Their cars are quite new."
• "The car is new and clean."
• "The car I received was brand new and spotless."
• "The car was in good condition."
• "Absolutely lovely car."
• "The car was clean and met our requirements and expectations."

Cons:

• "Taken deposit of over £1300, it’s been a month and it has not been returned."
• "Took over an hour to pick up a dirty car with less than 1/2 tank of fuel, low air in tyres warning lights and grinding rear brakes."
• "They will make up some 'cosmetic damage' on the car when you return it to keep as much of your deposit as possible."
• "Upon returning the vehicle, the person checking me in said that there was a scratch on the wheel... As I could not prove the damage was there prior to rental, they charged me 210 pounds."
• "The vehicle we were given wasn't at all ready for use: low tyre pressure on all tires, no wiper fluid, only 40% charged."
• "When we picked it up, the car was dirty, with cigarette butts on the back seat."
• "The car I was given was so dirty that the person checking the vehicle with couldn't tell what was dirt and what were marks on the car."

Pricing and Charges

Pros:

• "Price is reasonable."
• "Overall it was a very easy and pleasant process, and the price was a lot more reasonable that other places I looked at."
• "Prize was very good."
• "The rates have been very competitive so overall this it is good value."
• "The price, for central London is very good."
• "Had a great experience with this company. Competitive prices, great service, and great vehicles."
• "The prices are cheap (compared to local rentals) and the cars are clean, and that’s perfect for me."

Cons:

• "All their hidden charges are listed in the Ts and Cs which you won't see until AFTER you have received the car."
• "I’ve been renting cars all over Europe with many rental companies for years now and have never been asked to pay £279.02 for minor scratch."
• "Fraudulently charged me for damage that was already present."
• "CHARGING YOU FOR PRE-EXISTING DAMAGE: They charged me £285 for this."
• "They charge insane PCN fees of £84, which is far greater than the amount itself."
• "An absolute rip off! I hired a car for £40/day. When I arrived they told me I needed to put a £2500 deposit on a credit card."
• "Upon return I was charged close to 500 gbp for scratches to the metallic section in the wheel - nothing big, just small little scratches around the wheel."