GotRentalCars UK Reviews Summary

Customer Service

Pros:

• "I rang them three times to ask questions - they answered the phone twice and for the third call they did not answer but called me back the next day."
• "Had called GotRentalCars a couple of times before arriving and both times they were helpful and contacted Dollar to let them know we would be later than expected."

Cons:

• "I have sent them all the paperwork but two weeks later I am still being fobbed off by there staff and as it stands I am over £700 out of pocket."
• "I have emailed the customer service team but at this time have had no response and am not holding my breathe for a partial refund."
• "I am now nearly 3 months on and still chasing to get my refund, no one responds to emails and it has taken several phone calls to get any response."
• "Sending Emails and making phone calls every week, still no refund. Different excuse every time."
• "When I asked why I was told it would be OK to collect later, the customer service said 'there's a note, they could not get hold of them' but they had not phoned me back to relay this info!"
• "Do not use this company! Everything was fine but on return money was taken from my account by Europcar. It appears that Gotrentals didn’t pay the full amount I paid to them over to Europcar!"
• "I have tried to contact GOT Rental but no one answering the phone and no email."
• "I called again, and the person I spoke to said they didn’t cancel the booking. She wasn’t even aware of this 30 minute late policy."

Booking and Cancellation Process

Pros:

• "Booked USA - San Francisco - San Diego (7/2003). Everything included in the rental including one way fee. Initially we paid £800 but later found it cheaper for £500 so we cancelled which was very easy to do and we got refund within 14 days."
• "I had to cancel my rental which was quick and easy. I was informed I would be refunded."

Cons:

• "AVOID this company. Booking was all straight forward. Having had to cancel our rental in May, still waiting for refund."
• "STILL NOT BEEN REFUNDED AFTER 9 DAYS. THIS COMPANY IS SCAM... DONT USE THEM."
• "Still trying to get a refund from a cancellation over three weeks ago. We weren’t due to get the car for another 5 weeks so we’ll within their free cancellation period."
• "If I could give zero stars I would. A total scam, they take your money and promise a refund and the money never gets paid back."
• "Unfortunately our flight was delayed and we arrived close to midnight but the girl was kind enough to wait for us which we really appreciate."

Pricing and Charges

Pros:

• "The car was exactly as expected and provided at a good price."
• "Finally, price was excellent and impossible to find better elsewhere - £1500 for 3 weeks in an $80k Chevrolet Suburban with full insurance cover, extra driver, unlimited miles etc."
• "Good value car rental through a well known rental company."

Cons:

• "On return to England I found I had been charged again."
• "I ended up out of pocket for the fuel I had used and the payment for the upgrade I never got."
• "The rental company Delpaso charged us 322Euro extra as we didn't have a EU license."
• "The car rental company initially charged us the deposit but it was refunded."
• "We were charged a £50 cancellation fee! I was lied to by the company, information on the website was false."
• "3 payments were taken from our account months after and we cannot get them back totalling £550."
• "I booked a car to pick up in Spain to be told by the car rental company that they do not accept from Got rental. I had to pay substantially more to the rental company."