Coventry Mazda Reviews Summary

Customer Service

Pros:

• "Excellent deal on the new car and absolutely brilliant service from Nick and also the sales manager."
• "Nick Heaver went above and beyond to ensure I got my new Nissan."
• "Brandon in sales was brilliant. No pressure from anybody and the sales process and customer support was excellent."
• "Paul Holliday was the salesman & I highly recommend him if you go to Coventry Mazda looking for a car."
• "Simon Holmes went over and beyond to help in all aspects of the sale and the aftercare that he provided."

Cons:

• "Bought a used car from them, two front tyres were bald and they hadn't serviced it properly."
• "Communication was extremely poor with the sales assistant, Brandon, seeming largely uninterested."
• "They tried to charge me for work I didn't ask for and couldn't diagnose a problem that Sam Goodwin's in Nuneaton diagnosed in an hour."
• "Horrible place, took it for a repair and they tried to charge me thousands of pounds for repairs that didn’t need doing."

Vehicle Quality

Pros:

• "The car was delivered earlier than expected, which was a bonus. Great car!"
• "I have just replaced my Mazda 3 with a brand new model... The paperwork was minimal, and I believe I was given a good deal."
• "Fantastic customer service experience. David Preece was exceptionally helpful... I am happy with my CX5 too."

Cons:

• "My car then failed its MOT test on the rear brakes that were replaced. They were fitted incorrectly and caused an imbalance on the braking."
• "Mediocre overall... 'Approved' car I was shown had a cracked windscreen(over 3cm crack)... An obvious in-your-face fault."
• "Purchased a car on Friday no problems with that. But now found when the log book arrived it's been put in wrong family member's name."

Value and Pricing

Pros:

• "We stumbled across Coventry Mazda on Autotrader... the price they offered for the new car and a trade-in was unmatched and worth the drive."
• "Just bought another Mazda from Green 4 Coventry Mazda (my 6th!) and once again, another excellent sales experience."

Cons:

• "They offered us £2k less than 'We Buy Any Car' for our car, claiming the clutch felt 'spongy' as the only excuse."
• "The salesman focused only on PCP, we were more interested in 0% offer... appeared to have poor product knowledge."

Aftercare and Support

Pros:

• "Excellent customer service mostly due to Paul Holliday who made the buying experience clear and without pressure."
• "I had booked an appointment to have a replacement cosmetic part installed... they managed to squeeze me in with less than an hour left till closing."

Cons:

• "Very poor service and aftercare. Bought a car for my disabled mother but was sold a complete lie."
• "Sales team are great. Same can't be said about the after-sales/service team. Once they've got your money they don't want to know about any problems you have with the car!"