Snows Mazda Chichester Reviews Summary

Customer Service

Pros:

• "I have always had tremendous service from these guys. Friendly, helpful and nothing is too much trouble."
• "Aaron was very welcoming and was very patient as we discussed the various options I asked about."
• "Excellent service from Aaron who went above and beyond expectations."
• "The team there are fantastic, with a professional approach to sales with no hard sell."
• "Outstanding customer service from the sales team, with a special mention to Aaron Jenkins."
• "Everyone we met at Snows showed huge professionalism whilst remaining friendly and extremely helpful."
• "The service we received from everyone was exceptional."
• "Andy Stevens at Snows Mazda, Chichester provided the most professional service."

Cons:

• "I made various comments about the shortcomings in the sales process which seems to have been lost."
• "Unfortunately there was a misunderstanding on the time for my car to have its MOT."
• "Car was immaculate when i collected it apart from some water in the boot area."
• "Unhappy about contradictory info on paperwork. No MOT was given with paperwork and I had to chase up."
• "False promises of a refund for a reservation deposit for a car that had already been sold."
• "Service recommended changing the two front tyres... Both the two new front tyres needed air!"

Pricing and Deals

Pros:

• "I got the best deal by far, including a great discount and a good part exchange valuation."
• "Massive thanks to Sam who sold us a Zircon Sand MX-5 at the best price that we could find."
• "Between himself and the smart geezer Jimmy (I believe the Manager), they achieved a deal I couldn't refuse."
• "I was very pleased with the excellent service in getting my chosen car delivered without hassle and with a smile."
• "Ordered a new car and was kept fully aware of the situation and delivery time."
• "Andy negotiated a great deal for us and was friendly, polite and approachable throughout."

Cons:

• "The cost for additional works required was not just more expensive than a non-franchised service agent, but was nearly 4 times higher."
• "Just one issue is an electric mirror not working correctly so we have to take the car to our nearest Mazda dealer for repair."
• "Overcharged from initial booking on the phone to what was charged on paperwork."

Staff Knowledge and Expertise

Pros:

• "Aaron has so much knowledge and helped me every step of the way."
• "In particular, the team knows very well the car specs inside-out."
• "Very knowledgeable and clear in their communication."
• "The level of service we received was excellent."
• "Aaron Jenkins was my salesperson and he was patient with me and all my questions."
• "Andy was very helpful, extremely knowledgeable, professional and personable at the same time."
• "Andy was the person we spoke too. He was one of the best car sale man we have ever had. He has got so much knowledge in his head any questions we asked him he could answer."

Cons:

• "The car when handed over still had odd bits of plastic from where the seats must have been covered in plastic."
• "Pick up and drop off very good. Unhappy about contradictory info on paperwork."

Quality and Condition of Vehicles

Pros:

• "Fantastic car and love the colour."
• "I’m now on my 9th Mazda. That should tell you how pleased I am with them."
• "I love my new car which was newly serviced and had its MOT before I collected it."
• "Now on my 4th Mazda and my second purchased through Andy Stevens, I never have any issues."
• "I've just purchased a year old CX5 from Snows. The whole experience was great."
• "Purchased a used Mazda CX5 and received excellent and friendly service."
• "Very helpful and friendly. Ordered a new car and was kept fully aware of the situation and delivery time."
• "I have been a customer of Mazda for a few years now. The service I have received has always been second to none and once again I have not been disappointed."

Cons:

• "Just one issue is an electric mirror not working correctly so we have to take the car to our nearest Mazda dealer for repair."
• "Car was immaculate when I collected it apart from some water in the boot area."
• "The car when handed over still had odd bits of plastic from where the seats must have been covered in plastic."