Snows Mazda Portsmouth Reviews Summary

Customer Service

Pros:

• "The communication and experience from start to finish has been fantastic, James has been on hand to answer any questions promptly by email though every step of the purchase."
• "Such a pleasure to get looked after and provided with a great service."
• "The follow-up service has also been very good, with James contacting me to see how I was getting on with the vehicle - a very nice touch."
• "Snows Mazda Portsmouth have a superb team. They go out of their way to make you feel welcome and like a valued customer in comparison to other Mazda dealerships I've dealt with."
• "I have never had a customer experience like it. They are the friendliest bunch, who I feel have gone over and above to help me."
• "Matt was very friendly on arrival and was very thorough and informative when showing me the CX-5 I had come to test drive."
• "James P was a great help when we purchased our Mazda and part exchanged our old vehicle."

Cons:

• "Nothing but problems since buying my car."
• "Very disappointed, sales person James makes promises he can't keep just for a sale, very dodgy."
• "Gone through 4 brake pads in 6 years which isn't right for a car with only 55,000 miles on the clock. Dealership just say they can't find anything wrong with the car"
• "Sadly the same cannot be said of the service department who do not seem to understand the word service."
• "Lack of communication."
• "Phone calls ignored, appointments not honoured, no apologies for poor service."
• "Firstly when I got it in 2017 both the keys to my brand new car were broken, promised replacement but never got it."

Sales Experience

Pros:

• "From start to finish, buying our nearly new Mazda2 was an easy and enjoyable experience."
• "Would highly recommend Snows Mazda Portsmouth."
• "We did not feel pressurised as have experienced before in other dealerships."
• "The intro video prior to my appointment was a nice touch, I knew exactly who I was looking for when I arrived at the showroom."
• "If you’re looking for a Mazda then I’d would thoroughly recommend Snows and James Poingdestre."
• "Nathan was incredibly attentive, had a wealth of knowledge to answer every question I had and made the whole experience stress free."
• "A great experience and much quicker than I had expected."

Cons:

• "I came to Portsmouth after their Chichester branch wasn't helpful and almost shrugged me off."
• "Such a pity his manager did not help him agreeing to my offer for buying the additional products I was after though."
• "If you can't get anyone else go somewhere else!"
• "Although on this occasion I didn't purchase a vehicle due to unforeseen circumstances."

Vehicle Delivery & Follow-up

Pros:

• "He even delivered the car to my home."
• "Owen had kept us informed throughout this period with video updates."
• "Communication was very good throughout the whole experience so no issues at all and I was able to action the handover as agreed."
• "Nigel arranged for the delivery of my new car and collection of my old one."
• "Owen went above and beyond for myself and my husband when we purchased our Mazda MX5, even coming in when he was on holiday to do the handover as it was our wedding anniversary."
• "Nigel always replied to emails in good time and followed up with us a few days after driving away."
• "Nigel was super helpful throughout, even came and picked us up from the station on the day of collection."

Cons:

• "I also got key insurance and a full service free of charge."