W R Davies Nissan Telford Reviews Summary

Customer Service

Pros:

• "Mary Heston very helpful in all my needs."
• "Jon was patient with us, knowledgeable and answered all our questions clearly."
• "Mike who was incredibly helpful and very friendly."
• "Mike is passionate about the cars he sells and the service provided."
• "Simon always takes time to explain everything."
• "Jon has been extremely helpful and friendly right from the first phonecall."
• "Mike Allen is very knowledgeable and helpful."
• "Absolutely fantastic service from Mike Allen."

Cons:

• "Sales experience is mostly great but aftercare falls short."
• "Aftersales is a bit of a letdown."
• "Totally ignored by two staff on arrival at reception desk."
• "Very poor communication. Waited 2 1/2 months for a call."
• "I was ignored for an hour before I approached the desk."
• "When I compare my experience of visiting Furrows Ford it’s like chalk and cheese."
• "I was charged £60 for a service that couldn't be fully done due to the machine being broken."
• "Presumably since covid, refuse to offer customers a lift home."

Quality of Cars

Pros:

• "All the cars looked of good quality and this helped with our decision."
• "The car was presented in great condition."
• "I am extremely impressed with the new Juke. The gear box has improved making a much smoother change."
• "The red Nissan leaf finale arrived. Well worth the wait."
• "We’ve recently bought my son’s first car, we’ve had an excellent customer experience."
• "My purchase of a Leaf was managed in a friendly and very helpful/professional way."
• "A fabulous experience from beginning to end."
• "The most pleasurable way of spending money; the customer service has been first class."

Cons:

• "Beware when buying used Nissan for faults that should have been identified prior to closing of the sale."
• "The servicing team feels incompetent and we have no faith in faults being correctly identified."
• "Bought my car 3 weeks ago and had it break down due to a fault that wasn’t picked up."
• "Went to Kwik fit the next day who told me it wasn’t broken and fixed the issue within 30 mins FREE OF CHARGE."
• "The diagnostic computer check cost £110!"
• "Had to gamble on clutch DMF failure under warranty, eventually done on warranty but just wasn't right, drove like a wreck."
• "Do not buy a Nissan navara 2.3 truck."
• "This company is a absolute shambles I would highly recommend staying away from Nissan navaras or any Nissan."