Marshall Nissan Leicester Reviews Summary

Customer Service

Pros:

• "We are very happy with the service we received from Mark Rees and the team at Marshall Nissan Leicester."
• "The service I received when bringing my car into Marshall’s Nissan Leicester was second to none."
• "Nothing was too much trouble, he explained all the products available and was very informative and knowledgeable."
• "Very helpful throughout our meeting."
• "Thank you so much to Bhavick for taking time out to help me with my Android Auto and ensuring everything works as should."
• "Kept me really well informed and Richard was particularly helpful and patient."
• "Sam Tucker, extremely knowledgeable who couldn’t have been more helpful - great customer service."

Cons:

• "Edit - after sales service, is non-existent!!!"
• "Sales people at Nissan Leicester are bunch of liars."
• "Very bad business, and as a local person will not be using this company ever again."
• "£400 for a full service, I was told to drop off at 9am and pick up at 3pm. Asked why it was so long and was informed 3 technicians were off work, I had also asked for a cam belt change, that didn't happen."
• "The new sales guy tried his best but also lied said he had call and hadn’t."
• "Made an appointment about a new Navara and when I got there the salespeople were completely uninterested."
• "Worst customer service I have ever experienced."

Sales Experience

Pros:

• "Alvin Parmar was in a different league to the other companies."
• "Purchased used Hyundai in December from salesman Vish. Management was also very helpful and spot on. Professional, helpful and ready on time."
• "I have had bad experiences with second hand car salesman in the past, but I found Sam Tucker to be an absolute pleasure to deal with."
• "A big thank you to Sam Tucker at Nissan. Excellent service from start to finish."
• "I was very impressed with jak and how he treated me in my purchase I was made to feel special."
• "Very happy and pleased with Kenneth who was our salesman very professional, informative, no pressure purchased, he listened to our needs and helped as to make the right choice to suit our budget and interest."
• "Having just purchased a Nissan x trail from walking in the door talking with Kenneth James the salesman everything was explained very well test drive sorted very easy vehicle was prepared to a high standard on collection vehicle equipment explained very well."

Cons:

• "Came to test drive a specific car and they had it in stock. Came on a Sunday waited 1 hour just to have a look at the car from the inside and was told they don't do test drives on Sunday."
• "We had been to Leamington Spa to see a Juke that we had seen online but weren't happy with the vehicle when we arrived."
• "Now I am looking for car so I called and inquiry about a car and told my budget. Colleagues told me get some figures and get back to you and even he said I am off tomorrow but he book appointment with for next 12 but then I got a call he is not available but someone else will help but when I visit and told them my budget but still they kept me waiting for and hour and did not do a single penny off the car."
• "Very unpleasant experience, we went specifically to look at 1 car in particular as we were told it was in stock, got there, tried it, liked it and were in the process of negotiating payment for it, after we had been there nearly an hour, the manager came out, and told us he had just took a deposit for it to a customer in Scotland."
• "Furthermore service team said if clutch were to faulty extended warranty will not cover that either as it ware and tear issue which was exactly opposite what Mark have said back in September 2021."
• "The experience of collecting a brand new car should be a fantastic experience, my dad's experience was poor from start to finish."
• "Booked appointment a couple of days in advance for test drive with Adam. Arrived at showroom on time. I was advised sales agent not available and to book another appointment for another day."

Vehicle Quality

Pros:

• "It is a fabulous car…I love driving it."
• "Very happy with my new car just need to think of a name for her now!"
• "The price quoted was lower than expected and the service first class."
• "Really awesome of the guys to charge my car for free today when I was in a pinch!"
• "Got a fantastic car for a good price and was able to pick it up within a couple of days."
• "The car arrived in perfect condition and we are so pleased with it."
• "We love the car, an Audi Q5."

Cons:

• "I am also now awaiting my 4th tailgate lock for the vehicle."
• "The truck has been nothing but trouble since - for obvious reasons we used another dealership to deal with the issues."
• "Bodywork was marked, interior heavily worn and dirty and 3 tyres had low tread."
• "The experience was a complete disgrace."
• "Don't go to this Nissan Leicester branch. The sales people (Anton) are a bunch of joke."
• "I do not feel like a valued customer since!"
• "Absolutely appalling customer experience once he had our money."

Staff and Service

Pros:

• "They are a very professional, caring, friendly and supportive company."
• "Richard and Gail couldn’t do anymore for me, what a change from the previous owners of the dealership."
• "All staff extremely helpful."
• "Renault are extremely lucky to have such an amazing staff member."
• "We would highly recommend Mark and Alvin at Nissan for exceptional customer service."
• "Absolutely brilliant, from the ladies that greet you at the door and take you to whoever you are seeing to the staff at the service desk."
• "I am very happy with my car and the service we received."

Cons:

• "Left waiting for over an hour to collect car due to being short staffed."
• "You should be ashamed of yourself."
• "Seems like they happy to sell cars but once they've sold you one they don't want to know."
• "Worst customer service I have ever experienced."
• "I will not recommended anyone to go there coz they waist time."
• "Anyone can sell motors and give fabulous customer service when they are taking your money - but places like this show their true colours when there is an issue."
• "Will never go back to this Nissan LEICESTER BRANCH. I will take my business elsewhere. Bunch of cowboys. AVOID NISSAN LEICESTER BRANCH!!"