Evans Halshaw Vauxhall Leeds Reviews Summary

Customer Service

Pros:

• "Service was top notch. Staff offered products in a non-forceful manner unlike past experiences with other retailers."
• "Interim service, absolutely 110% customer service from start to finish."
• "Great service today with Evans Halshaw at Leeds. The car was picked up at the time booked in by Keith who has done this in his friendly and knowledgeable manner for the past 3 years."
• "Fantastic service from start to finish."
• "From booking the appointment right through to picking the car up the staff were absolutely fantastic, keeping me informed and even sending a video of the service."
• "The service I receive is 5* every time, I wouldn’t go anywhere else."
• "Booked my car for Service and MOT. From handing my keys to collecting the car the service from Evans Halshaw was excellent."

Cons:

• "Terrible service. Took a deposit from me for a car at another store that they were never going to be able to sell me."
• "Absolutely appalling customer service - I called about a relatively easy job yesterday which I'm still waiting for an update on."
• "The worse customer service possible, twice it was me who had to chase them (including the sales manager) to find out none of we agreed was going to happen."
• "Terrible experience when I went to get my car serviced, a truly horrible time, the only saving grace was a young man called Jordan."
• "It also took 6 weeks for my £99 deposit to be refunded."
• "Since then I have called Evans Halshaw on numerous occasions but have never been able to speak to Adam, thus leaving messages."
• "The team at Evans Halshaw declined to help me and repair my car under warranty."

Sales Experience

Pros:

• "Would recommend Hayden at Evans Halshaw and the company in general."
• "If you go, ask to speak with Dave - he was absolutely fantastic and a pleasure to buy from!"
• "Always on hand to help and meant I was able to find my ideal second hand car."
• "Will definitely take my car to them for servicing did everything they said they would."
• "You have all been amazing - I love the car and know it was certainly the right choice."
• "Not pushy at all and recognized we only wanted a straight forward sale."
• "From the beginning to the end, Billy exceeded our expectations."

Cons:

• "Sold me a faulty car back in April."
• "Literally cannot warn people away from Vauxhalls enough... the accountability when things go wrong is diabolical."
• "Geoffrey was the absolute worst got all my details and payments wrong."
• "BEWARE DONT BUY CAR FROM EVANS HALSHAW VAUXHALL LEEDS THEY THIEVES!!!!"
• "Bought car from Evans Halshaw Vauxhall Leeds paid them full money through the website but car wasn't as it was described."
• "They had mis-sold me a car not fitting the description and have tried to blame the manufacturer."
• "I HAVE TAKEN A CAR IN FOR WARRANTY THE WINDOW REGULATOR AS STOPPED WORKING SO THEY HAVE COME BACK TO ME AND SAID BECAUSE I HAVE HAD THE DOOR PAINTED THE WARRANTY IS VOID."

Staff and Communication

Pros:

• "Amazing communication from Ryan."
• "Julie Jammeh... was professional, courteous and kept me informed throughout."
• "All the staff so polite and helpful."
• "Seriously impressed by the efficiency and professionalism shown by the service team."
• "Super helpful and knowledgeable and made me feel at ease straight away."
• "We walked in and the atmosphere was so relaxed! Ryan helped us even though he's a manager and listened to our wish list for a new car!"
• "Communication has been brilliant including reminder call and courtesy call to collect the vehicle."

Cons:

• "Steve said multiple times that he gets enough grief from his ex wife, he doesn't want grief from me, which was totally inappropriate."
• "Geoffrey was the absolute worst got all my details and payments wrong and made me pay more because he got all the paper works wrong."
• "The technician has very little experience and skill when it comes to repairing cars."
• "Steve was too focussed on the optional extras, smooth talking and hiding behind the reputation of a main dealership."
• "Phil was very brash and rude. Wants to charge me for a courtesy car."
• "His boss could have been a little bit more polite."
• "I was waiting 7 mins no reply, called back waited 5 mins no reply."