Nicholson & Griffin Reviews Summary

Staff Professionalism

Pros:

• "These guys know what they are doing and will take care of you."
• "I can tell the hairdresser is experienced in cutting Asian hairstyles - she listened to my needs patiently and spent time on the fine details."
• "Elky cuts exactly how I depict it and she gives great suggestions on new styles to try."
• "I’ve been coming to this salon to have my hair cut for years, and I always leave a happy customer."
• "The barber named Michael is one of the best barber in the town. He is very professional and taking his time to gives best experience to it's clients."

Cons:

• "The lady who did my hair was clearly not experienced. She burnt my scalp a few times with the hair dryer wasn’t even looking when drying my hair, like she couldn’t be bothered."
• "It apparently started well, the lady (S.) was bleaching my hair and putting them in foil, and the highlight’s technique seemed quite good. The problems started when she left me with bleach on my head for more than an hour."
• "Upon arrival staff were not welcoming or friendly."

Customer Service Experience

Pros:

• "Service was super friendly and accommodating."
• "Very happy with the level of customer service."
• "They always have a smile on their face, ready to give a top notch hair cut or blow dry with friendly conversation…all day/every day."
• "A big thank you to Michal, Sarah, Anka, Viktoria, Ines and the rest of the staff."

Cons:

• "I was told 35 pounds for a haircut and after the haircut I was told it was 40 pounds. Upon questioning the change, the hairdresser was extremely rude."

Quality of Haircut

Pros:

• "Love the haircut, service and the atmosphere."
• "The attention to detail was amazing and it’s now perfectly faded. It’s never looked better."
• "She transformed my hair into something resembling a newborn's."
• "I had another cut this morning and it really was a standout experience."
• "Best haircut I got in London since moving here 6 years ago, from a super nice guy with good chat."

Cons:

• "I asked for a curly blow I got a flat frizzy mess!"
• "Hair Damaged and Burned Off!!"

Value and Pricing

Pros:

• "The price is reasonable too!"
• "I’ve asked a bunch of other places in the area to do this and have either been refused or would not adjust prices from a full hair cut."

Cons:

• "I was told 35 pounds for a haircut and after the haircut I was told it was 40 pounds."

Salon Atmosphere and Amenities

Pros:

• "The salon is modern, clean and bright but also very welcoming."

Cons:

• "However the place desperately needs investment - it looks tired, cheap and run down."

Technology and Convenience

Pros:

Cons:

• "Their app is like something from the dark ages - usually down and a nightmare to use :-("

Loyalty and Recommendations

Pros:

• "I can recommend this place to anyone who has had trouble with getting a desired haircut."
• "I would be levelling up immediately due to the excellent level of customer service."
• "This has been my go-to location for a couple of years now, you will not be disappointed!"

Cons:

• "Not happy and would not return even if was free."