Address: 144 London Rd, Romford, RM7 9QL, United Kingdom
Phone: +441708201002
Rating: 4.4
based on 307 reviews.
Customer Service
Pros:
"Ricky at Vauxhall in Romford is extremely helpful and knowledgeable."
"Couldn’t have asked for better customer service. Thank you Reece."
"The staff were all friendly and helpful particularly the lady who served me she was lovely and super helpful."
"Very helpful and accommodating staff, gave me lots of information to help me decide which would be the best choice for my needs."
"I am very pleased about the service I received and I will surely recommend this service to friends and family."
"The customer service I received from Ricky was excellent yet again."
"I’ve had excellent customer service from start to finish from Ricky Sunil at Toni LeVoi Vauxhall Romford."
Cons:
"Telephone service shocking. Caller number 7 in the queue finally reaching position 1 only to be told by recorded message to ring back or leave a message."
"Service was good, but they need to engage more with customers."
"Gave 4 stars because no one called me for the four days my car was with them."
"They charged me for repairs nearly £400 and next day I found fault is still not resolved."
"Awful level of service. The Service staff are simply not given enough time to contact there customers."
"Bad customer service, noone pickup your call after you leave car with them."
"Really disappointed with their customer service."
Vehicle Purchase & Sales Experience
Pros:
"Just like to thank Vauxhall & salesman Jack at Romford branch, who made us feel so well looked after at every stage of the process of buying our corsa car."
"An absolute pleasure to have bought my car from this branch the salesman was very polite not chasing us around letting us make our own decisions and advising us all the way."
"Ended up purchasing a nearly new Vauxhaul Crossland with less than 300 miles on the clock for thousands less than what a new one would have been."
"Always a pleasure getting a car from vauxhall romford would never go anywhere else, the customer service they go above and beyond to find you the best deal top marks especially Ricky his been great with helping me get the car I wanted."
"Cannot recommend highly enough. Jiten put us totally at ease, he was extremely helpful, patient and informative, without being at all pushy."
"Ricky made the purchase & part ex process simple & straightforward."
"I have had a great experience with Raj he has been extremely helpful with helping choose the car I wanted from start to finish."
Cons:
"They knew there were problems with the car before selling it to me."
"Purchased a near-new vehicle, having only driven for a few thousand miles, required major works resulting in a cost of c £1,500."
"What a terrible dealership and a shame for the genuine hard workers of this company."
"Regrettably, I feel like I have been treated poorly by such a terrible company for a while now."
"Incredibly poor and costly service."
"Never again! Avoid this branch if you want a decent customer service!"
"Very disappointing service, had my car for 3 years, wanted a new car and nothing really available."
Vehicle Servicing & Maintenance
Pros:
"The service I received yesterday was first class."
"A most efficient service, from picking up my car, carrying out the service to returning my car washed and clean."
"Had annual service and MOT. They contacted me in good time to arrange convenient day."
"The staff members are incredibly friendly and helpful with a lot of knowledge."
"Everything explained clearly."
"Very good service from the moment we first walked into the showroom to picking up our new car a couple of weeks later."
"They have always done a good job and been honest about what's needed to maintain the car without unnecessary repairs / expense."
Cons:
"Took my car in for a service a few weeks ago and shortly after discovered my interior fans/air con are not working when they were before."
"Finally when we gave up on our booking arrangements a Car that was given for 3 hours dirty and filthy - used tissue, used bottle, snack wrapping and broken petrol flap... oh yes, also fully empty tank."
"Didn't fix the issue either still car doesn't full charge half the time. Needs a replacement part but they are flat out ignoring the issue."
"The car was problematic for 5 months, but they only agreed to inspect it 5 days ago."
"Won't be going back again, I was hesitant about bothering with manufacturer service and this proved all my concerns."
"Put in a recently purchased second hand car for main service. The aircon couldn't be serviced because they can't service modern air con systems with the different gas."
"Took my car in for a service and instantly regretted it."