Address: 1 Cartersfield Rd, Waltham Abbey, EN9 1JD, United Kingdom
Phone: +441992711117
Rating: 4.4
based on 136 reviews.
Customer Service
Pros:
"Abdul was amazing. Made me feel like a VIP when I bought my new car and he even had the time and thought to make follow up courtesy calls following the purchase."
"Sean was extremely helpful and kind in helping us buy a new car."
"A massive thank you to Mohammad Akram- Mak for all your help and support with our purchase."
"Thank you Ozkan! Ozkan Ozdemir from Nissan in Waltham Abbey was fantastic to deal with from start to finish."
"Thank you to Daniel who was incredible from the start, he took the time to listen to what I needed from my new car purchase."
"I'm only giving this branch a 5 star review because of Samuel Willis who showed the best customer service I have experienced in a long while."
"Staff were very helpful, I was served by a gentleman called Mohammed. Mohammed was clear and very helpful in assisting in the purchase of our Qashqai."
Cons:
"Poor service and waste of time."
"GH are simply poor at handling customers and in reality it is quite likely they choose to lose customers rather than to appease them."
"Never again, Glyn Hopkins never again."
"absolutely rubbish salesman who showed us car in the beginning had no idea about the car."
"Not going to take my car to GH WALTHAM ABBEY ever again.... only take it there if you want it to come back with more problems than it went in for."
"Absolutely disgusting after sales service.......until they get your money....cars been sitting in their premises for approximately 3 weeks ....no feedback as to what's going on."
"Avoid this garage... Once you have booked an appointment for car diagnostics - you will not know how long they will keep your car before seeing it and sorting out the problem."
Quality of Cars
Pros:
"First Nissan I've owned and this dealer has been amazing and all staff are helpful."
"Just bought out new car from Joel at Nissan. The whole process has been fantastic."
"Very pleased with my experience of purchasing my new Quasqui...the car is amazing."
"Went to get a check the X trial on the mobility scheme... Happy to say my dad was happy with the car too nice big and spacious."
"Love my new car!!"
"Fantastic service from Abdul when we purchased my wife's Qashqai recently."
"I couldn't be happier with the whole experience, especially my beautiful car."
Cons:
"They won't do warranty work on a weekend even if you are paying for a full service on the weekend."
"We have been advised by them that manufacture warranty doesn't cover it."
"It is the third new car I collect from dealers and never had such a negative experience in buying a car…."
"However the actual experience before getting the car was poor. I changed the colour of the car straight after I put the order in, but that got messed up and so I have ended up with the colour I didn't actually want."
"When the car arrived in the showroom, the technicians checking the car over managed to break something, so then I had to wait a month for them to get the part and fix it."
"Dealership is clean, people are friendly. Car had a fault after a week, had to visit for a check and couldn't fix straight away."
"Very upset that nissan no longer make the micra."
Service and Maintenance
Pros:
"Took car into Nissan Waltham Abbey where I have it serviced. Bit worried about noise brakes were making. Courteous staff as always who were happy to check problem for me after a short wait."
"They have fast charger."
"Pain in the arse to get to from Enfield, during a petrol crisis and uber strike... But super professional, efficient."
"Took my car in for flashing brake light, advised could be at least 3 days which was fine with me... I cannot rate this service highly enough."
"Everyone involved at Glyn Hopkin, WA made it a breeze to choose, purchase and deliver my new vehicle on time."
"This was our 4th new car from Waltham Abbey branch and can't thank Zak enough for all his help keeping us informed of delivery date and the special surprise when picking up the car from the showroom."
"Had a great experience visiting Nissan Waltham Abbey, Joel was very professional and kept us updated on the new arrival of our car."
Cons:
"Booked in for Major service. I called before to make sure as part of the service the fuel ⛽ filter would be changed. Sure enough tick ✅ sheet says it's been changed. After it came back I checked guess what. NOT CHANGED."
"Cheated me out of lots of money, only to find out from an independent that the work wasn’t done so I’ve paid 3 times for the same job in 2 years."
"Glyn Hopkins sale agent offered me a price for my old car as part of a car exchange deal in buying a brand new car but he did not follow it up."
"I took my car for an MOT and service at this dealership after owning it for a year... The handling of the complaint by Paul Gillet and the Nissan head office staff Rodrigo, was unsatisfactory."
"Contacted them on 10 July but no one came back to me yet. Will do a formal complaint."
"Manager never returns calls or emails."
"I took my car for an MOT and service at this dealership after owning it for a year... Avoid this place they are LIARS."