Address: 1 Great North Rd., Hatfield, AL9 5JA, United Kingdom
Phone: +441707288599
Rating: 4.4
based on 138 reviews.
Customer Service
Pros:
"Were looking for a Peugeot and were hospitably and so amazingly looked after by Harrison."
"I received an excellent service from Peter C at Hatfield dealership throughout the whole process of buying my brand new Peugeot 3008."
"I have been buying my cars from this dealership for well over 10 years now and have had outstanding service from Peter Crook each time."
"An excellent experience yesterday when taking my car for its first service at this dealership."
"Billy was extremely helpful, staying later than necessary to take us for a test drive and sort out the documents related to our purchase."
"Excellent customer service from Dan and Eni. They talked me through everything from test drive to beyond the actual purchase."
"This branch was outstanding through the whole process. The customer service from Billy was unparalleled to anything I've experienced previously buying a vehicle."
"I have just collected my new 3008. Giuseppe was professional and friendly throughout the buying process."
Cons:
"Avoid!! Terrible service and the manager does not care. I’ve taken my car here twice and both times it was returned to me unclean."
"Absolutely a joke. Can't trust the service team as far as I can spit."
"Unfortunately, I can only give 1 star. No one greeted us as we came in, so we asked someone for help and the response we received was very poor & very monotone also."
"Really disappointed with the customer services, staff in a meeting and left standing around for 30 mins."
"I can't believe how bad your customer service is and if the man who served me is a motability specialist he needs retraining."
"Visited with the Intension of buying a new C3 and trading in old one. I was totally ignored."
"Serious lack of customer service and communication! Needed to get my car key fob replaced, took three weeks to get a slot, they apparently needed the car for the whole day, but still didn't manage to get it done."
"Very poor customer service I travelled all the way down to look at the 5008 gt line, nobody came to ask if I needed any help."
Vehicle Quality
Pros:
"I’ve now been driving the car for 2months and I absolutely love it!!! I’ve seen a number of people looking at my car and compliment me on how beautiful the Peugeot GT is."
"Love our new Peugeot 108. Amazing little car. Ideal for my daughter to learn to drive in. Highly recommend the GT Line, fantastic specification!"
"Great service, friendly personable staff, I hate going to car dealerships usually due to the nature of the salesmen. But Alex was great, really friendly, honest, all round nice guy and I will recommend him and Robins Day Hatfield."
"We had a great experience buying our first car. Mr Giuseppe (who helped us with the purchase) was very helpful, courteous and answered all our questions."
Cons:
"Also, absolute con artists with ‘recommended urgent work’ quoting over 2k when I’ve had my car for one year."
"I have had my car serviced and mot done at this place for the last couple of years and noticed that something always needed repairing."
"Imagine a member of staff trying to tell you that your 2.5 year car needs 2.8 k of work due to wear and tear."
"It took more than 3 hours to do a s/w update, but I suspect that most of the time was taken doing a 'vehicle health check' to try and upsell me some tyres etc."
Professionalism and Expertise
Pros:
"He explained all the ins and outs of the process. He was very knowledgeable about cars and their specs."
"He answered my endless questions with patience and detail and ensured that I was happy with my purchase."
"Neil Leicester is a fantastic salesman- thorough, friendly and efficient."
"Billy K worked really hard to find a deal that was right for me. Usually finding a car can be daunting but Billy made me feel comfortable throughout."
Cons:
"We showed up unannounced for a little browse of Peugeot/Citroen cars at this dealership and were met by a surprisingly hapless salesman who generally misinformed us about the cars' features and pricing."
"Worst experience that I have ever had with a garage! When I took my car in for a service they told me that I needed a new light bulb in one of the head lights - which it did. That bulb broke after 8 days in the car."
"Completed the purchase of a second hand citroen today, Giuseppe. I was concerned at the beginning as traveling some distance to view the car, Giuseppe made me feel comfortable and provided all the information I needed including photos prior to the first viewing."
"Had to book a few visits to the R&D peugeot in Hatfield, absolutely amazing service from the mechanics inspection of my car diogenes and repair alongside the video recodings they send you of the inspection of your car."