MK Auto-Motors Ltd Reviews Summary

Customer Service Experience

Pros:

• "Steve has been amazing from start to finish."
• "Steve was honest, friendly and helped us achieve what we needed to."
• "Amazing to meet a team that you can have a laugh and joke with."
• "Steve honoured the car to us, as we were there in person - which was a bonus for us!"
• "So happy to have been serviced by such honest and welcoming people."
• "Professional, polite and efficient experience."
• "Friendly and helpful, they made sure the car was the right one for us."
• "From the moment I made the phone call to moment I purchased the car was a great experience."

Cons:

• "Bought a car for my daughter Rebecca. had a significant issue. Flatly refused to do anything about it."
• "Very disappointed with the service. Avoid Steve."
• "got a car 2 weeks ago there was a chip in the windscreen and crack in the rear light, been ignored and nobody has bothered to get back to me."
• "Bought a car on finance... 'Warranty' they give is not worth a word it says."
• "The bloke I dealt with today is a crook."
• "I dont even know where to begin but i’ll start by saying AVOID AT ALL COSTS."
• "AVOID COMPANY AT ALL COST .... Bought a car sale went smooth enough car was delivered so bought unseen when delivered we discovered the drivers seatbelt was faulty."
• "Rang the garage to enquire about a car, a very rude employee answered the phone."

Car Condition and Quality

Pros:

• "The car itself is immaculate and we are honestly delighted."
• "Fantastic experience getting into a used vehicle. No pressure."
• "Had an acceptable amount for our trade in, and our new car was stamped with a recent service and released with a brand new MOT."
• "Bought a great little car from MK Auto."
• "After some horrendous experiences with other dealerships, MK Autos was a breath of fresh air."
• "Purchased a car for my son. They were so helpful. No big oversell."
• "I sold my car to MK Auto-Motors Ltd. I found them to be fair, honest people."
• "Purchased a Ford Mondeo with 70K miles 1 year ago. I was impressed by the purchasing experience and customer service."

Cons:

• "Nice Volvo V40 test drive but EML immediately lit up with successive warnings requiring urgent service attention."
• "Just before new year last i went to pick it up... 1 month in i had Engine management lights and all sorts."
• "Next morning got a Low Oil Pressure- Stop Engine message."
• "Bought a car from these ‘people’ that turned out to have a serious and very expensive problem with the DPF."
• "When our transmission began experiencing serious problems after four months... we called the dealership only to be ignored."
• "Bought a vehicle at £5200, less than 6 weeks later and after a return trip back to their mechanic which did not rectify the fault I was faced with a £990 repair bill."
• "Horrible experience with MK Auto Motors as the car they sold me broke down only 2 weeks after purchase."
• "Purchased a vehicle and as soon as I got home the EML came on and had nothing but problems."