Stoneacre Stoke Reviews Summary

Customer Service

Pros:

• "Not one staff member was pushy or rude from start to finish."
• "I’d like to mention a big thank you to Chris & Russ for their help when we visited to discuss purchasing a vehicle."
• "Nothing was too much trouble for them, and within a few days I had my new car no fuss very smooth."
• "Luke is extremely helpful and knowledgeable and goes the extra mile to ensure high quality customer service."
• "Right from the off the dealership was helpful without being pushy."
• "Staff are polite and very helpful, really helpful showed me what available from what i wanted for a vehicle and price wise."
• "Sean was extremely helpful, very knowledgeable and very polite."

Cons:

• "Finally they said they would get it cleaned and contact us the following day to arrange the formalities...something they never did!!"
• "I would not describe any of the experience as decent customer service."
• "I've been phoning these for the past 2 days and no answer despite leaving voicemails."
• "Never expect such unprofessional manner from Stoneacre."
• "Worst customer service ever had!!!"
• "Horrendous service and no concern over their customers safety."
• "Their aftercare is atrocious!!"

Vehicle Purchase Experience

Pros:

• "I am now the proud owner of a new Peugeot 208."
• "It was an enjoyable hassle free transaction and I would use Stoneacre again."
• "CJ is a good guy who will ensure you leave Stoneacre with a smile on your face!"
• "Russ was absolutely amazing! Him and his colleague listened to what I was looking for and they well and truly came through for me."
• "I found Simon to be most helpful to me when choosing which car would best suit my needs and wishes."
• "Very happy to return to Stoneacre for my new car."
• "The whole process was quick and easy thanks to Alex having everything sorted after my travel from Lincolnshire."

Cons:

• "We had drove a very long way for an arranged viewing of a car, when we first opened the door there was a strong smell of smoke in the car which was in the fabric of the car."
• "Bought a used car of them, delivered to local dealer. Asked where are all the documents, he said all in the car, but when checked nothing was in the car."
• "Stoneacre sold me a car which pulled to the left after driving for an hour or two."
• "Had a wheel brake cylinder fitted for the MOT a while later my brakes failed while coming back from Leek the joint on the cylinder had been leaking l had to call the AA out who found the joint had been cross threaded."
• "We got shocked, dealer was saying they cannot sell the car at the price which we paid since the car has need some service and we need to pay 1000 more."
• "Eventually, I had to return the car. Avoid at all costs."
• "I bought a car from Stoneacre for £20000 and within two months the clutch has gone and I almost crashed due to issues with the breaks."

Staff and Salesperson Experience

Pros:

• "Michael White as our salesperson, he provided a really good service and was knowledgeable about the car."
• "Been dealing with Matthew White over the last few weeks while looking for a new car for my partner. He couldn't of been more helpful not being pushy for the sale just giving us the facts and figures to make an informed decision."
• "Michael White who dealt with us went above and beyond with helping us. Very friendly and professional."
• "Karl Berry was the salesman we dealt with and he was lovely, not in any way pushy."
• "Highly recommend CJ who was so helpful and respectful to my elderly mother."
• "I can honestly say I have never met such a knowledgeable and professional sales person."
• "The service I received was friendly, professional and efficient."

Cons:

• "Very pushy when buying the car and promoting useless paint protection for a fortune."
• "The salesman tried to give us a price for finance even though I stated several times to him that it was a cash sale."
• "The salesman then went into the office and returned with I presume his manager who now said that 0% finance would not be available on the vehicle."
• "They never ring you with updates, they are rude when you ring them."
• "But to check a car 'thoroughly' and either miss these huge faults, or not care about it is a warning to any new potential customers."
• "Very shady practices and not even worthy of one star! My partner and I enquired about a brand new Suzuki Jimny, only to be told that the dealers don’t get much stock but that when they did get one they registered it to themselves and then sold it on as a used car at £3000 above the list price!!!"
• "When I tried to get in contact with Stoneacre Stoke I barely received an email response, or I was passed around on the phone between departments and head office or cut off every time I tried to call."