Halfords - White City (Manchester) Reviews Summary

Customer Service

Pros:

• "A super friendly guy called Jonny fitted a replacement headlamp bulb on my car and also some new wiper blades too."
• "Unfortunately I didn't catch the female member of staff name upstairs in the cycle area who fixed my bike tyre this evening, but simply superb customer service from her."
• "Staff were helpful and the young lady who did the bulb replacement was very effective and completed the job in a few minutes."
• "This level of efficiency and accuracy in their inventory management was a stark contrast to my previous experience."
• "They showed empathy and understanding, and without any hesitation, they matched the discounted price that had been offered for the inflator at the Altrincham store."
• "This is customer service at its best 👍👍"
• "The staff members were very polite and paid keen attention to my needs and assisted me in getting back on the road promptly."

Cons:

• "Awful, nobody wanted to offer help or advice on a rear bike rack."
• "Floor manager then called me - apologised for wait, but then sarcastically said... 'well you’ve made up for the time loss on this call haven’t you.'"
• "Really bad customer service by a female co worker whilst I had my daughter with me."
• "Unapproachable staff who were unable to replace a single light bulb due to it being ‘too busy’."
• "Staff are slow and don’t seem to know what they’re doing."
• "Very poor customer service and knowledge."
• "Really terrible customer service. I went in for car battery and was unsure where they were and which battery to get."

Efficiency

Pros:

• "In less than 10 mins, perhaps only 7, I had pulled in, been offered the options, paid for the part and had it fitted."
• "Impressed with the queuing system at Halfords, 2 separate queues one for bikes and the other for click and collect."
• "Service was quick and helpful."
• "This happened and the installation was done immediately and very efficiently."
• "Sam did an excellent job fitting three new bulbs on my car on a rainy and cold January morning."
• "Went in to get a new chain fitted on my mountain bike was in and out in 5 minutes."
• "Reece was very professional and very proficient, done an absolutely fantastic job on my bike."

Cons:

• "Waiting 50 minutes for somebody to attend to my car."
• "I dropped off my car at 10 AM for repairs but received a call just 15 minutes before closing, informing me that it hadn't been checked yet."
• "From arriving at White City shops traffic was virtually grid lock. It took me over an hour to park."
• "I have been waiting 30 min for being asked why did I come for."
• "Waited over 30 minutes for a car dash cam fitting."
• "Booked on line took morning off work, arrived at 930 am to be told that they have no gas left."
• "I have been waiting 30 min for being asked why did I come for."

Product and Service Quality

Pros:

• "Excellent service. Ordered and booked bulb fitting for car."
• "This enabled me to have an end of year Silver Service worth £80 for FREE!"
• "If your car suddenly requires a windscreen wiper or a bulb this place is almost your first port of call."
• "I highly recommend considering purchasing a Care Plan as it does exactly what it says with NO HIDDEN COSTS."
• "Fantastic service, came in today with a front light gone out in my Yaris."
• "It has a bike doctor instore upstairs where you can book repairs and get replacements and your bicycle serviced."
• "Went to get my bike tube replaced. I booked a free health check and Jethro fixed my tyre really quickly."

Cons:

• "DO NOT BUY BIKES HERE! My bike was so badly put together that it was dangerous."
• "Picked up a bike I’d ordered for my grandson, nearly left the store with the wrong one - they had put a ticket on a balance bike which I hadn’t ordered."
• "Very poor service came in and bought 2 headlights... once fitted he didn't even bother to put the headbulb in properly."
• "Also.. left side he didn't even bother to secure on my cover and left it hanging."
• "When you go back to have them looked at, mot interested. I've had nothing but problems with the carrera bike I bought."
• "Bike purchased online as it said a particular branch had it in stock for a certain date... However the day before I was due to pick it up I was told the said bike wouldn't be ready now until I returned from my break."
• "Picked up my new bike yesterday from Halfords white city. As I left the store I realised the back wheel was seized up due to the brake pads touching it!"