Halfords - Gloucester Reviews Summary

Customer Service

Pros:

• "Extremely helpful staff."
• "Bradley was extremely helpful and kind."
• "The staff member was excellent and showed respect and care."
• "The staff were very friendly and helpful."
• "The guy that served me was a true ambassador for the business."
• "Everyone was so helpful and friendly."
• "The staff were absolutely great."

Cons:

• "Never ever going to this garage and do not want to see her rude face."
• "Complete faff, avoid if you don’t want to waste your time."
• "It was an awful experience I had in Halfords Gloucester."
• "No help at all and definitely won't be going back to the Gloucester store."
• "Customer service for this garage (Servicing and MOT) is very bad."
• "Awful customer service."
• "Very bad customer service."

Online Services

Pros:

• "Signage directing me to the collection point was clear, and service time was okay considering covid-19 and the social distancing measures."
• "I used the Halfords click and collect facility for the first time and found it amazingly simple and hassle free."
• "Easy shopping experience, hygiene measures are good and easily accessible."
• "Online ordering was easy for the click and collect service."
• "The procedure was easy, user friendly & very quick."
• "Communication was excellent and in fact the order was available well before the initial collection time."
• "Great customer service and fitted very well with the steering wheel functions all still working."

Cons:

• "OK halfrauds... Very expensive for certain things even using trade discount card."
• "Ordered on 09/08 and am still waiting for my order."
• "Local store fine but I ordered on line for goods on Sunday and they informed me that an email would be sent when goods were in waiting for collection. I am still waiting."
• "However, your online booking system needs serious work, it took me nearly an hour to work out how to order a new battery and get it fitted."
• "The Gloucester store don't have any records of your order or your bike... SHOCK."
• "A shame that my phone calls were directed to a call centre and have to be returned."
• "Went to pick up a new part for my bike as it was supposed to be arriving by end of January but have now been told it will be end off February."

Product & Service Quality

Pros:

• "Car battery replaced and fitted there and then."
• "An all-round good place to get your MOT done."
• "Highly recommended whether you're looking for trade/professional help or just asking for some assistance with your car, they're a credit to Halfords."
• "They’re well organised and get the job done efficiently."
• "Excellent experience at Halfords in Gloucester at the weekend."
• "Used the fitting service and was helped by Mike who was fantastic."
• "The technician was very good though and did his job perfectly with a friendly attitude."

Cons:

• "It was absolutely a demonstration bike, the wheels were filthy."
• "I could tell that they were doing it wrong."
• "Only to find that online the same bike was priced at £165."
• "Brought silver service plan with an ebike 12 months ago. Bike went for service, went to collect, service report stated things that had been done, checked and working. Went to push bike out of store, applied brakes, didn't work."
• "Won't be returning any time soon, got overcharged, no one knew what they was doing in there."
• "Very poor service from the bike team in Gloucester!"
• "Dangerous and disgusting. Unqualified teenagers with no expertise."