Address: The Exchange Mall, Ilford, IG1 1AS, United Kingdom
Phone: +442089116217
Rating: 4.1
based on 223 reviews.
Customer Service
Pros:
"ALSO If anyone is looking for GOOD CUSTOMER SERVICE THIS IS THE BEST PLACE."
"Nicole A was very polite and made me feel comfortable."
"She made me feel at ease the whole time and helped me to manage my expectations at the start with excellent communication."
"The lady who did my hair provided excellent customer service and care which helped me get through the 3 hours I was at the salon."
"All the staff in Rush Ilford are really friendly, helpful and professional."
"Rachel R made me feel so comfortable with her welcoming and open presence."
"The customer service was amazing."
Cons:
"Terrible customer service, what should have taken 2 hours took 4 and a half hours."
"Do not ever go to an Irish lady called Diane. She gave the worst customer experience ever."
"I am absolutely appalled, I booked in for a balayge, I went in and told to sit and someone would be with me and the women were rude with me."
"I can see why they didn't have any customers, would not recommend anyone coming here."
"I have emailed twice and do not have the courtesy to respond."
"The hygiene is horrendous. There were hairs that were obviously left by previous clients littered everywhere."
"Absolutely appalling service by the receptionist. Immediately greeted with hostility and bad attitude."
Stylist Performance
Pros:
"Nicole A has been my hairdresser for more than a year. She is the best!"
"Shaz is a brilliant hairstylist who looks after me going above and beyond to ensure I’m happy with my hair."
"Had a great experience start to finish and as always Nicole A went above and beyond."
"I always get my hair done by Dianne, she's excellent! Great value for money and her hospitality is amazing."
"I would highly recommend Nicole if you’re looking for a talented hairstylist."
"I've been to this rush 3 times now to get my hair highlighted and all times they have got my colour spot on."
"Nicole A is my go to stylist for any treatment, I can trust her with my hair and know I’ll be happy with the end result."
Cons:
"I'm happy with the haircut but the service was pathetic."
"Then she trimmed my hair to midway between my shoulders and bra strap and curled it so I couldn't see how poorly the cut was done until I washed and dried my hair."
"She did not show me any colour chart nor discuss with me how I wanted my balayage she simply went and mixed colour to apply."
"Another lady came and told me I couldn’t get the colour I wanted as my hair has been dyed……basically trying to waste more time."
"The haircut isn’t symmetrical and the balayage colour isn’t distributed evenly."
"I have never met a more unprofessional and under qualified “senior hair consultant” as that of Rush named Dianne."
"She only cut the ends and that was the whole thing: no restyle, no fantastic reshape and then just a fast blowdry."
Salon Atmosphere
Pros:
"I also love the atmosphere in Rush. Everyone is friendly."
"The rest of the staff there were also really friendly."
"Everyone is super friendly and very accommodating."
"Each time I looked up, all the staff were just smiling."
"The atmosphere in the salon was amazing and everybody who visited left smiling."
"Such a friendly place to have your hair done."
"Thanks for always giving me a warm and welcoming reception Rush."
Cons:
"I am never going back there again. My friends and family now agree they’d never go anywhere near it either."
"They made my experience so negative and so awful I do NOT recommend ANYONE who wants to get a new look."
"The manager is an arrogant lady and very bad customer service."
"Most of the staff gossip about other clients negatively which is very unprofessional."
"I felt the staff member I had didn’t want me to colour my hair... she was soooo rude."
"Horrible experience. The receptionist Taj is a rude person & she lies."
"I was made to wait around 30mins even after booking an appointment."
Value for Money
Pros:
"I had a colour, relaxing hair treatment, and cut and blow dry, all of the above extremely cost-effective."
"Nicole A was very friendly and helped me and my mum decide what would be best for our hair without making the price incredibly steep."
"I always walk out feeling 100 times better about myself."
"Definitely worth the price in my opinion and I loved the styling of my hair too!"
"I love the styling and have to say that Diane is superb at what she does - professional, friendly, and honest!"
"I would definitely say I am happy to pay that much more to receive great service and style than to places I have been before."
"Thank you for a lovely experience each time I visit Nicole and all the positive energy!"
Cons:
"I spent £330 and my hair is very worst now."
"I did regret going there afterwards and not going to Supercuts which was just opposite of Rush as I do not think the treatment matched the price I paid for."
"Never again I would go there or recommend anyone to go there. Very unprofessional poor service."
"I feel completely RIPPED OFF... Very insulting and unprofessional!"
"Very horrible experience! Left with essentially a scar on my hair that I can't do anything about except wait for it to grow out."
"Waste of 100£."
"I was charged £70 for a wash, cut blow dry which I found far too expensive when paying."