Supercuts Hounslow Reviews Summary

Staff Professionalism

Pros:

• "Romanie who is an absolute joy."
• "The salon has always been a friendly and professional place to come for a hair cut."
• "Fantastic quality of hairdressing and service from Romanie at Supercuts Hounslow."
• "Lydia is really skilful at her profession."
• "Everyone at this salon is very friendly and skilled."
• "Hair cut with Lydia. Great service, friendly, profession, got exactly what I asked for and attention to detail."
• "Narinder is absolutely amazing, a very skilled stylist! She always does a fantastic job with my hair."

Cons:

• "Unprofessional and rude. I took my daughter who has curly hair... The hairdresser told my daughter she looked like a lion! My daughter left crying!"
• "HORRIBLE! I went there and now I have to wear a wig!!!"
• "Useless the Indian lady with long hair burns your hair because she is so slow and incompetent."
• "The polish lady with glasses covers her mistakes by saying she takes her time."
• "WORST SERVICE AND RUDE STAFF. AVOID THIS STORE AT ALL COST."
• "Discussing customer service from Natasha rude and arrogant, apparently the manager!!!"
• "Victoria was very rude and unprofessional, she’s refusing to listen and keep on telling us not to tell her what to do as she’s been working as a hair stylist for a long time."

Salon Experience

Pros:

• "Had my hair cut on Sunday and the ladies at Hounslow always do a fantastic job and are very helpful and friendly, I have been booking my appointments online."
• "I was also pleasantly surprised because I got a complementary shampoo (300 ml) and conditioner (300 ml) worth 17.4 pounds for only an additional charge of just 1 pound, for availing this haircut."
• "It's not cheap compared to your '£5 cuts' but the service, cleanliness and level of attention to detail makes it worth it."
• "It was a covid safe place."
• "The hairdressing salon is always very clean and all conditions are created for a safe service."
• "Cleanliness was on point."
• "The overall service is fantastic with very attentive and professional staff and a very clean salon."

Cons:

• "Had haircut on Sunday unfortunately I didn’t have an appointment sat and waited 2.5 hours, the two hairdressers were very slow."
• "The salon is clearly very busy. They absolutely lose points on not being able to book appointments."
• "Very disappointed with the cleanliness... the salon really needs an upgrade and deep clean."
• "Also pricing structure is unclear. I paid over £10 more than last time for the same service."
• "Booking system is confusing and not user friendly... stylist being interrupted good 7-10 times during my visit at least."
• "The seating area is very small, you can't leave so as to not miss your turn, and I have never waited less than 90 mins."
• "Utterly disgusting service from rude and arrogant, uncooperative members of 'staff'... I have never been told that I have HAD to have my hair washed by them or they would refuse service."

Value for Money

Pros:

• "I high recommend to everyone!!!!"
• "I just wanted to applaud what a great job Lydia did on my son's hair, she really knew the style I was wanting and she did a great job."
• "I will definitely visit again. She is fantastic."
• "Got an amazing haircut at Hounslow with a very professional & polite stylist, Ms Lydia."
• "I highly recommend this salon."
• "I would highly recommend Supercuts. 10/10 :)"
• "Awesome experience as I visited this branch for the first time. Victoria is really a professional hair dresser and give you the exact look as you ask her to make."

Cons:

• "I used to pay around £23 for cut and blow-dry. That has now gone up to £37 and all I had was a trim, literally half an inch cut and I have shoulder length hair."
• "It must be noted that during the pandemic, there is a surcharge and only wash cuts which may make the price too high for some."
• "However I'm not very pleased (to say the least) with the £2.50 surcharge due to covid costs."
• "I am very disappointed with my recent experience at Supercuts Hounslow."
• "Overall, I think for the service it's overpriced as the service is no different to your local £5 hair cut services."
• "travel a long way I get there it's now 109 pound. Didn't care didn't want anything to do with it."
• "Took my niece here to get her hair cut, she is 8&1/2 I expected to pay the lower child’s price but we had to pay £29 for her to have a trim and blow dry!!!"