Address: 360 King St, London, W6 0RX, United Kingdom
Phone: +442032490008
Rating: 4.8
based on 130 reviews.
Customer Service
Pros:
"Staff was super helpful from the moment I walked in the shop."
"The people in the shop helped me out immediately. They were all very polite, professional and efficient."
"From the moment my granddaughter & I entered the premises we were warmly welcomed!"
"The customer service was amazing in terms of helping me choose exactly what I needed."
"The guys are very knowledgeable and customer friendly."
"Two very kind gentlemen, all smiles and ready to help."
"Always amazing service and great advice whenever they spot anything that may need doing."
Cons:
"Lad in there points at the sign and continued to ignore me for 2 minutes."
"They refused to fix it because they were 'too busy'... unbelievably rude. I will never set foot there again."
"After collecting the bike I noticed that there was no cap on the valve of one of the newly installed tires (and inner tubes)!"
Quality of Service
Pros:
"The service was very quick and high in quality."
"These guys do excellent work and have an eye for attention to detail."
"Servicing is immaculate and they will make sure you get the most out of the parts before changing them."
"All repairs done within budget and on time and, best of all, my 9 year old bike hasn’t been as good as this since it was new."
"They dealt with the concern immediately and had very good knowledge of the fault and how to fix it."
"These guys did a fantastic job on my bike, it now runs better than it ever has."
"The mechanic has lovingly restored my bike to its former glory."
Cons:
"I had to call and book at least 2 weeks ahead and had to leave the bike at the shop for 3 whole days for a 'full' service."
"They gave an expensive quote saying the repair will take three days."
"The past two times I've been in they have been very helpful, quick and well priced. However, the most recent time they serviced my bike it cost more than the value of the bike and the bike was left in almost worse than when I took it in."
"So the fee of £80 for a full service is a rip off and I will avoid visiting this shop in the future."
Value for Money
Pros:
"The repair prices are always fair and clearly explained."
"Always do that extra thing you forgot you needed, at prices that can't be beat."
"Great value for money!"
"Charged a very reasonable amount."
"Excellent, efficient, quick, extremely good value for money service."
"The service is on time and great value."
"Always really affordable."
Cons:
"Not the cheapest shop around but really high quality workmanship, went for a service with some necessary replacement parts and the bike feels brand new."
Professionalism
Pros:
"Complete professionals."
"They know their stuff and they do everything from high end competitive bike construction to punctures."
"No job seems too big or too small, there’s always a quick turnaround and it’s fairly priced."
"The boys in the shop show attention to detail when servicing my bike and they always go over and above."
"They sell stuff for everyone from balance bikes and helmets for kids to high end road bikes and nearly everything in between."
"The shop is fully equipped with every widget and gizmo and thingamabob and thingamajig."
"Thorough and knowledgeable - Paolo and Andrew get the job done."
Cons:
"Went relatively recently to purchase some olives, to service my bike myself as they were busy. Had some issues, so took it to another bike shop who said they were used."