Address: 1 Farringdon St, London, EC4M 7LD, United Kingdom
Phone: +443439092120
Rating: 3.9
based on 150 reviews.
Customer Service
Pros:
"The manager came to me and said: 'Your bike is gonna be ready in 20 minutes'"
"Val not only adjusted all the bits that needed attention on a new bike but customised it all for my ride."
"I was having a problem with my bike on the way to work and they helped me straight away."
"James offered his help to replace it on what we can qualified as the most annoying combination tire/rim to fix (super tight tire)."
"Really pleased and will defo be back :) thank you!"
"Truly impressed by St Paul’s store team. Pre-sales communication via email was simply impressive."
"Friendly mechanic saved my commute home."
Cons:
"I wont definitely come back there."
"Avoid this Farringdon shop!!!"
"Extremely poor customer service. Ordered a bike and was told 5-7 business days, two wks later and have received different answers each time."
"Worst sales and customer service I ever had."
"Every time I have been in, customer service is disappointing - it's as if I'm an inconvenience."
"Staff are no friendly at all, They don't care about costumer, they never answer the phone."
"Literally the worst experience I’ve ever had in any shop ever - inattentive and unfriendly staff, overpriced stock, unhappy with making sales."
Repair and Maintenance
Pros:
"He even added a few extras free of charge."
"Link on my chain bent and chain came off on my way to work. No tools or spare link on me. Took it into Evans - staff really helpful."
"I highly recommend this store and its team."
"They were so kind and helpful."
"Brilliant team, very helpful and polite. I ordered my bike they helped me choose all the equipment and then collected it a few days later."
"Valdas has provided an excellent advice and assistance in choosing the best option for me and all the necessary accessories."
"Amazing service from the mechanics who were willing to assist with all questions and concerns around my current bike."
Cons:
"Don’t go there to get your puncture fixed. Cost 11 quid. Took an hour and was flat by time I got home."
"Getting treated different because i wasn’t smartly dressed is wrong, wouldn’t go back, worst Evans shop in London, new staff would be recommended."
"I do hope he's ok but I won't be getting my bike serviced at Evans any time soon."
"Any commercial gesture??? they don't care... awful, un-professional..."
"Evans is not an ally."
"Ordered a bike one month ago to collect from the store. They call me to say there is a one week delay, as brakes had a problem and need to go through warranty."
"Came into the shop today, staff are very lazy on the top floor just sitting around talking to one another not helping customers with questions or in general."
Product Availability and Stock
Pros:
"Fantastic location and it has a great variety of bikes and accessories."
"This shop (Farringdon) has a great selection of bikes and accessories, very friendly staff and also very helpful and thorough."
"Really helpful staff and great range."
Cons:
"They were showing stock of the item I wanted last night and this morning so I made a special journey to get it. It's not in stock anywhere in London."
"I've never, ever been able to get through to this store by phone to check if they have an item in stock. Online always shows 'collect tomorrow' even when in stock."
"Absolutely rubbish experience. I bought some lights from this store a couple of months ago and today one stopped working and wouldn't come on after charging."
"Awful service!!! They took my payment for a helmet and I was told it’d most likely be there the next day. I’ve had to call them up 4 times since to find out what’s happening and after three weeks I found out the helmet wasn’t available anymore."
"They need to get there stock control system to work properly. Mike Ashley buying the company has already made it's effect clear."