Giant Store Camden Reviews Summary

Customer Service

Pros:

• "Mario is always available to answer any questions you might have on the bike."
• "Even though Justin was busy, he instantly stop what he was doing to help!"
• "Great selection of bikes and gear (not just Giant). Really friendly and helpful staff."
• "This team worked with absolute top notch professionalism, integrity and customer service."
• "The team were quick to help. Not only did they replace the tube, but the gentleman who helped us was thoughtful with his recommendations."
• "Really relaxed and non-pushy staff, very informative and helped me find the best bike for me."
• "Everyone at the shop is truly knowledgeable and passionate about cycling..which makes the experience a lot better!"

Cons:

• "From the outset, I felt like Giant were just trying to rip me off, from the list of work that you said needed doing, the outrageous prices & the bad advice to sell the bike and not have the work done."
• "This used to be a friendly family cycle shop called Chamberlaine's. Sad to discover how it's declined."
• "I have been to GSC twice and on 2 occasions had some of my most negative bike shop experiences."
• "This store staff have bad customer service, ridiculous policies and rude employees."
• "Maybe Giant Store Camden has the best bicycle technicians (I don't know), but the whole experience left a very bad taste."
• "The service I received from one member of staff was extremely off-putting."
• "Unfortunately almost every trip to this store results in a bad customer experience for me."

Pricing and Charges

Pros:

• "I offered to pay for the service and the man refused, saying that I was their good deed for the day!"
• "I popped in to buy a new saddle and got it fitted and adjusted on the spot, plus a willingness and patience to help with a couple of other small things (rear light bracket loose and a missing bolt) all at no extra cost. Lovely customer service."
• "Worth every penny when it comes to customer service!"
• "A good service, bike felt like new! Not too pricey and they didn't push for things to be fixed that I couldn't afford."
• "Very Helpful Staff. On my way to a rehearsal in Camden a wheel fell off my busking speaker, they very kindly went in search of an equivalent nut and washer, fitted and tightened it for free."
• "They were quick, efficient and gave me confidence in that they are true specialists."
• "Friendly, helpful and good value - thank you."

Cons:

• "But I agree, the service charges have increased since the new shop opened."
• "I have felt let down previously whenever I've had a service, as they've ended up charging me for stuff at the end that they never told me about during the service."
• "When I picked my bicycle and had to pay the bill, they surprised me with an added service package that I had not asked for."
• "I requested to use their bike tools/equipment and was financially exploited into purchasing a tool that I didn’t need to buy."
• "Had a crash and needed my wheels trued, booked it in 2 weeks in advance only to receive a list of 'necessary replacements' totaling £852 as the minimum work possible."
• "Overpriced, they were trying to charge me £6.99 for an inner tuber. all of the parts are super expensive compared to other local bikes shops."
• "It is very expensive for some of the more basic things like inner tubes, and the parts they buy if you ever need something replacing are extremely expensive."

Staff and Mechanics

Pros:

• "Mario, Farouk, and the whole team at Giant Camden..I cannot recommend them highly enough! Top notch!"
• "Nick and the team are always welcoming, friendly and knowledgeable - qualities which every bike shop should have."
• "Farouk has a way of always making you feel like an elite athlete and it's easy to trust that he has your best interests at heart."
• "Stopped by the store on the weekend as my dodgy DIY skills had left me with a detached crankarm. Justin was super friendly and helpful - it's nice to not feel like a nuisance when you drop in!"
• "Farouk took plenty of time time on a very busy day to help me get the right fit on the bike."
• "The staff at front desk were great, helpful at all times, and genuinely have a love for bikes."
• "The staff made me totally at ease and are very knowledgeable."

Cons:

• "I don’t know about their policy but i really don’t feel regarded and paid attention."
• "Rob said they don't fit consumer supplied parts, directly controvening the signage in the shop."
• "I brought my bike in to have worn out parts replaced but was ridiculed by a member of the staff for bringing my own spare parts rather than using theirs."
• "I was so angry and disappointed so i’m making this complaint."
• "Not professional work done, even did not lube the chain and the front cage rubs the chain."
• "I really doubt the mechanics competence if not his attitude."
• "Bottom bracket creaks, not well assembled."