Stafford Audi Reviews Summary

Customer Service

Pros:

• "A pleasure to deal with Stafford Audi once again!"
• "They went above what was expected and even helped with my private plates so they were ready to go straight on my new car & set up my media for car play on collection."
• "Josh topper is an amazing salesman and helped me and my partner with our new cars."
• "Luke Radjenovic was extremely helpful throughout the process."
• "Marcus couldn’t have been more helpful and was a genuinely nice guy too."
• "Had brilliant service from Martin from start to end."
• "I can see myself being a Stafford Audi customer for many years to come!"

Cons:

• "I tried to contact the so called manager who avoided me."
• "Now 3 days later and still no call back!"
• "Car wasn’t cleaned smell of a cigarette when sales colleague knew we had little one who will be driven in the car."
• "This is how they operate. Disgusting."
• "Stafford Audi After sales service appalling."
• "I feel highly let down and distressed about the situation and wouldn’t ever recommend this dealership to anyone."
• "I will not buy an Audi again. Very very poor after sales service."

Vehicle Quality

Pros:

• "The car looks fantastic."
• "Everyone was great to deal with; Gemma went the extra mile and was really supportive of the whole process."
• "I am therefore very pleased with my purchase, and will certainly come back again to Stafford Audi."
• "Recently purchased my Audi Q7 from Stafford Audi."
• "I'm now the proud owner my new A3."
• "We absolutely love our new car and the service we’ve received throughout has been the icing on the cake!"
• "The car was prepared to an immaculate standard."

Cons:

• "21 plate Q3 probably the worst vehicle we have had the misfortune to have on a Motability contract Constant electronic issues."
• "Paint is coming off the front bumper."
• "I recently purchased a used Audi A6 with 6K miles. However, I was extremely disappointed to find that the car was sold with cracked tires, making it unsafe and not road legal."
• "Preparation of car was average with stain marks and swirls inside the car."
• "They don’t have any knowledge of how to repair a car. They brake it and blame customer."
• "Their opinion was that the car should not have passed any MOT and that the condition was bad for the age and low mileage."
• "After arriving home I had noticed a scuff on one of the alloys, only to be told when mentioning to the sales exec that I must have done this on the way home."

Sales Experience

Pros:

• "Had an amazing experience buying a car from Sam B at Stafford Audi."
• "Absolutely first class service from Leigh Jarvis and Ben Millar from start to finish throughout the process of arranging the delivery of my new A5."
• "Lee Smith was extremely helpful and knowledgeable."
• "Every request made of Lee was fulfilled as promised, he really couldn’t do enough to ensure our experience was excellent."
• "I even received a follow up curtesy call today to make sure I was happy with the car, which was unexpected."
• "Lee and the team at Stafford Audi in assisting me with the purchase of my A6."
• "The purchase was a very pleasant experience from start to finish."

Cons:

• "First contact was excellent and we were happy with all information we have been given, we put deposit without seeing or driving car in full trust in Audi Stafford. All charm disappeared when we came to collect the car."
• "The sales manager was more concerned with the review I was going to do than apologising for the inconvenience of me driving 70 miles."
• "Very poor service from start to finish. Unprofessional and not worthy of the and status."
• "If I could give zero stars I would."
• "Worst experience from the main franchise dealership."
• "Just booking the car in was amusing enough. Speaking to someone with zero intelligence she asks 'would you like a courtesy car?' I say yes please. She says 'we don't have any.'"
• "I would absolutely not recommend Stafford Audi, or any Audi dealership for that matter."