Southend Kia Reviews Summary

Customer Service

Pros:

• "Michaela helped us find the perfect KIA for our budget. Her knowledge and customer care was outstanding."
• "Jamie Sinclair's service and help was spectacular at helping my mum and dad choose their car which was totally perfect for them and their needs!"
• "Amanda Crisp was kind and polite and kept me informed on what was being done."
• "Courtney was great and helped me choose my new car. She was understanding and really helped us get to where we needed to be."
• "Jamie was absolutely lovely. Friendly and knowledgeable. He helped navigate the process quickly easily and painlessly."
• "Michela was so friendly, helpful, and informative. It was lovely to be spoken to and helped as a person and not a sales target."
• "Jamie, who looked after me (literally, making sure I am hydrated etc) was super professional and had all the answers ready to ease any of my anxieties."
• "Very happy with my new Honey Bee Kia Picanto. The service was excellent and the sales process went smoothly."

Cons:

• "Horrible service, totally avoid dealing with them. Had a KIA NIRO which was handed over to the Service department 4 weeks ago and still not sorted."
• "The whole process was seamless and I cannot speak highly enough about it. The final price was actually lower than the original estimate so I was very pleased about that too!"
• "Got a call from the receptionist telling me my car needed 3 new wiper blades (front and rear) and that my washer fluid was low and that they could top it up and leave the remainder of the bottle in the car and that my rear brakes were very low (£150 on top of the £300 service price to repair)."
• "The car started to make a lot of noise ('like a tank' said a kind friend! :) ) so I was anxious to get it fixed as soon as possible. The Service Desk at Essex Auto Group Kia assured me that they could fix the problem, gave me a quote and booked the vehicle in for a week later - all in a 5 minute 'phone call."
• "When I got a call about a week later from the receptionist asking if I was happy with the service and would I complete a satisfaction survey I told her I’d fill it out but tell them what I’d experienced. Needless to say I never received the survey."
• "A fact they new about before I took the car there in the first place. So why not tell us over the phone not to bring the car in?"
• "The branch should be shut down... Would give no stars but won't let me."
• "Not sure how long you are expected to stand in the middle of a car showroom being ignored by the sales persons. One of which was more interested in his phone than he was custom.. Amazed!!"