Address: Heathcote Ln, Leamington Spa, CV34 6SP, United Kingdom
Phone: +441926569020
Rating: 4.5
based on 105 reviews.
Customer Service
Pros:
"Sebastian was really helpful at all stages of purchase."
"Excellent customer service from Ollie James at Startin Kia Warwick."
"Sebastian at Startin Kia Warwick has restored my faith in Kia."
"Would recommend Matt to other people thinking of purchasing a Kia."
"Used car prices are competitive and the service from Jason was excellent."
"Matt Cardwell was fantastic throughout really patient professional & extremely helpful from start to finish."
"Absolutely fantastic customer service from all the guys at KIA Warwick but a massive Thankyou to Jason."
Cons:
"I’m sorry Matt will lose out on 5 stars after a friendly and helpful sale was followed by 5 weeks of procrastination, delays, failed promised phone calls and generally poor after-sales service."
"It seems communication is very poor both between staff and also staff to customer."
"It felt they were there for the paycheck at the end of the month and very little else."
"Won’t deter me from buying a Kia but I won’t be returning to Kia Warwick as I was written off and treated poorly."
"From bungled contract hire applications, to loan cars reeking of fags."
"However after sales is not good."
"For a family run business the service is poor... with no response we turned up but were advised the car had been sold and that it's best not to just turn up and request a test drive."
Staff Professionalism
Pros:
"Chloe at Startin Kia Warwick for her kindness and professionalism with the sale of a Kia Picanto."
"We met Colin from sales who was very professional and arranged this for myself and my wife."
"Fabulous garage, lovely staff."
"Very friendly and relaxing place with a family feeling right from the owner, David, to all of the staff, most of which I met."
"Matt's customer care and communication skills are first class."
"Matt the salesman I dealt with was professional, friendly and very knowledgeable."
"Seb was very knowledgeable and helpful when I purchased a KIA Sportage."
Cons:
"As an aside, a quick look on the who's who of Warwick Kia reveals a complete lack of ethnic or gender diversity amongst the almost entirely white male staff."
"The salesman hadn't made any effort to ascertain my budget, what I wanted to use the car for."
"Why is it my daughter buys a used car from your Warwick showroom and has nothing but serious safety concerns with the car or braking which has ended up with the car rolling into another vehicle and causing damage."
"The email itself was incredibly badly and unprofessionally formatted and quite threatening in tone."
"They do not deal with non-KIA warranty companies, you must pay for repairs and claim refund yourself. Was a 2 wk waiting time for a 1 hr repair!"
"I have left a message for David Derbyshire for him to call me back as the service from some of his staff is appalling and I feel that he needs to be made aware of it."
"Customer Service = ZERO!!"
Dealership Experience
Pros:
"Definitely recommend this dealership and love the car!"
"I am very impressed by this dealership and would certainly recommend."
"The entire process of buying the car went smoothly."
"A great Kia garage."
"The best Kia Dealership I have been to."
"A great Kia dealership and service centre. I've bought 5 cars over the past 11 years from Dave at Warwick Kia who is a pleasure to see."
"From start to finish it was an exceptional experience."
Cons:
"Made an appointment with Tony Richards to test drive an E-Niro, turned up on time after driving 25 miles, no Tony Richards and no E-Niro to test drive!"
"Just last week I enquired via email about a Pro'ceed they had for sale - needless to say I'm still awaiting a response."
"The Technicians do a good Job however its the service desk who let them down."
"The new showroom is very busy and popular, however it is badly managed and organised."
"Not the best experience. I took my 2014 picanto to Kia Startin Group Warwick thinking I would get a similar service to Lime Garages on Stratford road."
"Also they do not return your calls when they say that they will."
"Very disappointing. Firstly, very limited customer parking."