Address: Saxondrive, Tamworth, B79 7HD, United Kingdom
Phone: +441827306700
Rating: 3.8
based on 125 reviews.
Customer Service
Pros:
"Nothing but praise for the sales staff Emma, worth waiting for her an honest deal, perfect interpretation of our needs, no pressures or slimy sales patter."
"An excellent team who have made us feel very welcome since buying our used Ford."
"Great service, dealt with Kyle Henderson, was made to feel valued from start to finish."
"A very kind and helpful team in Tamworth with a high level of customer focus."
"Incredibly friendly staff, there to assist and advice you in any way possible."
"Just wanted to say what incredible customer service I receive here … not once … but the several times I have visited I have always been well looked after."
"Special mention to Steve mac for your incredible customer service and time you have given me and my family."
Cons:
"Staff weren't very helpful on both occasions."
"Zero stars .. after finding another vehicle from a different dealer, I had a phone call at 19:40 on a Friday night from Steve, who was extremely unprofessional."
"Every time I give this local Ford dealership a chance it ends up being disastrous."
"Totally disorganised even though you booked your car week in advance don't do the work specified."
"Very poor salesman from Ford again... Obviously he didn't want to sell a car to us."
"I would really think twice about dealing with this dealership."
"Nothing but problems. They called me to book in my Kuga for a service and MOT."
Sales Experience
Pros:
"I would highly recommend fords of tamworth and especially James who was a pleasure to deal with :)"
"The whole experience of buying a car to having it maintained and serviced has been first class."
"James... bent over backwards to get all the cars out I wanted to look at and test drive."
"Bought my first new car from here and can honestly say I was blown away."
"The salesman Jack helped me understand clearly everything i needed to know about the car."
"Kyle Henderson did everything he said he would and more, left feeling very satisfied."
"I am very pleased with the level of service and friendliness (from all staff that I dealt with) and would definitely recommend this dealership."
Cons:
"I would rather drive 20 miles out than give that showroom our business."
"Called ahead to check the car we liked was still available... we felt that maybe these figures were just made up."
"The cost of the vehicle was almost £1700 above screen price when they started trying to load up with extras that we hadn't asked for."
"8 days and counting to process a refund?!"
"I informed a member of staff to ring me at a certain time to go over my refund, this member rings me 5 mins before his shift finished."
"Servicing is good... just that its way too expensive when compared to our local garage."
"Unbelievably they just checked the oil level and did a visual inspection."
Communication & Professionalism
Pros:
"I was kept up to date with the work process and informed when the vehicle was ready for collection."
"They kept me updated throughout the process."
"Offered a refreshment on arrival is always a nice touch and was seen to straight away despite my arrival being later than we had originally organised."
"Jack was amazing made the process really easy and answered every question I had."
"Dylan was great he kept us updated at every step."
"Kept me updated as the sale progressed."
"Gavin was brilliant and worked hard to ensure I got my car as quickly as possible."
Cons:
"Have taken my car here for a repetitive issue but still not resolved."
"I’ve heard no information back from this 20th December- I’ve contacted 2 members of staff since this date and I’m getting no communication back?"
"Do NOT book a service online with Johnson’s thinking your vehicle is booked in, only to get a call days later to say there are no slots available."
"We were told we would receive a phone call the following day regarding the digital screen issue... We did not receive the phone call."
"After standing in the showroom for at least 5 minutes being totally ignored."
"Went to view a car today they had online. The cars are so packed in you can't see them properly plus the car we went to view had been sold and they hadn't bothered to update the website."
"We were told to take a seat and someone would be with us in 2 minutes. 15 minutes later we walked out."
Facility & Operations
Pros:
"Site was well presented and had examples of the latest models in the showroom."
"Absolutely brilliant customer service from john in the car parts department."
"The service support team who you speak to on the desk are very friendly and helpful."
"Parking is tight like most garages including all vauxhauls, but very accommodating and courteous."
"The work was carried out in good time and I'm satisfied with what was done."
"Recently purchased the new Ford Kuga FHEV from Tamworth Trust Ford. Absolute over the moon with the car and the service."
"Standards at all times have been exemplary."
Cons:
"Parking is a nightmare at the moment due to works being carried out though so be aware."
"Three hour round trip today and left with no car as it wasn't yet road worthy!"
"Trouble is they are no longer part of Trust Ford and couldn't service my car under my plan."
"Service staff really not customer-centric at all, seemed to only want to find a way to charge us the most possible for the least help and no guarantee of the work."
"Pathetic Dealership unhelpful and has no Parts Department available, how can that even be a thing?"
"Spent 30 mins trying to park a 24ft long by 8ft wide Motorhome booked in for diagnostics. Nowhere to park so cancelled the appointment."
"The customer parking arrangements are inadequate."