Address: Kinson Dr, Bonehill Rd, Tamworth B78 3JF, United Kingdom
Phone: +441827307440
Rating: 4.2
based on 393 reviews.
Customer Service
Pros:
"I would highly recommend contacting Tamworth jardine motors because I truly feel they care for their customers."
"Without doubt, the best experience in buying a new car."
"Would recommend Tamworth Audi to everyone."
"Parv Sagoo couldn’t have been any more helpful, was very knowledgeable and answered any questions needed."
"On every visit they are helpful, make me feel like a valued customer and go above and beyond…all very rare these days."
"We recently dealt with Amelia, the service manager at Audi Tamworth. She is very passionate about customer service and making sure the customer gets the best experience."
"Such amazing service at tamworth Audi the reception team were so helpful, the service I experienced from sales start to finish was exceptional."
Cons:
"Please stay away from this so called dealership at all costs ! Offer deals on cars then change their mind."
"Booked a service online and was given a price - when arriving at the garage i was told the price was nearly double."
"This is the worst experience of purchasing a car I have ever had."
"Then it all went down hill the girl on the help desk couldnt or wouldnt or worse still you couldnt get anybody to answer the phone."
"AWFUL! Do not recommend dealing with."
"The absolute worst customer service I have ever experienced & faulty vehicle sold, AVOID!"
"Communication was non-existent, promises were made and not delivered."
Sales Experience
Pros:
"Recently purchased a new Audi A1from here. My salesman was Adam Trappett and throughout the experience he was extremely knowledgable friendly and patient."
"David Noon was amazing from start to finish, he helped me find exactly what I was after."
"Just bought my second Audi from Laura. First class service as before."
"The new GM Craig paid attentive to every detail and helped find us the best deal."
"Georgia Morris was attentive, supported me through the whole process, informative & just generally lovely."
"He made sure I felt valued as a customer and exceeded my expectations in every aspect of the buying experience."
"The reason this place gets 5 stars is down to this man - Josh! Trustworthy, Efficient, Supportive, totally brilliant at his job and an overall lovely guy."
Cons:
"Nearly 3 weeks after delivery I received a letter from the Finance company advising there was an outstanding balance on the car."
"Delivery of my Q7 was delayed by two weeks due to my special request to have a reversing camera fitted to the car."
"Customer care and service has gradually declined over the years of coming here."
"Had to wait 3 and a half weeks for a deposit to be refunded as I had informed the member of staff the next day that I had seen a vehicle at a different Audi dealership that was much better value."
"It was a bad experience from the beginning and still it is continuing."
"Never again."
"The manager(s) are always in 'a meeting', 'not in today' or give you the 'would you like to us to call you back'... which they never do."
Showroom Experience
Pros:
"Our experience buying our first electric vehicle was a little nerve wracking. Having speaking to one of your sales team member (Steve Smith) who gave us a peace of mind and answered all our conerns regarding with the EV."
"Overall we were very satisfied with the service and attention hence the 5 star rating."
"Craig made everything simple to understand and certainly went above and beyond to get me the best deal."
"The customer service from start to finish was second to none and they provided me with frequent updates on when the car would be ready."
"Best car buying experience I've had!! Stress-free and completely customer focused!"
"Parv kept regular contact with us during the car build and was very friendly and professional."
"Georgia, the sales lady who dealt with me was very helpful, patient and understanding of my needs."
Cons:
"I went there last Saturday to have a look for an A3 saloon walked in 3 members of staff in the front desk didn’t even lifted there head I had to say hi they didn’t even bothered to welcome us."
"No email of apology or resolution no compensation for the inconvenience caused."
"The manager(s) are always in 'a meeting', 'not in today' or give you the 'would you like to us to call you back'... which they never do."
"Poor customer service and experienced rude attitude from certain staff."
"So sad to say that after being in the showroom for 20+ minutes, not a single member of staff approached to ask if I needed any information."
"For cars that come with a premium the service is absolutely atrocious."
"Tried to phone no. given……… ring ring ring, I could go on for a while but you get the gist, put a live chat in with my no. on, told I’d get a call………. You guessed it!!"