Rock House Dental Practice Reviews Summary

Customer Service

Pros:

• "Always welcomed with a smile and the friendly, caring, professional treatment continues throughout your visit."
• "The team are absolutely fantastic and have a great way of making you feel at ease."
• "All of the staff make you feel very welcome as going to the dentist is not everyone's cup of tea."
• "The team there are exceptionally friendly, and the care offered by Dr Gurpreet Nandra was second to none."
• "The receptionists here are lovely and always have a smile, appointments are easy to book and they are very good at helping to fit them into a time that is convenient."
• "Staff were friendly, helpful and welcoming."
• "The service I get from Rock House Dental Practice is second to none. All the dentists are experts and the staff are so friendly and obliging."

Cons:

• "Rang today for an emergency appointment and was told nothing available until August."
• "Receptionist doesn’t have a very professional or friendly phone manner at all and and will tell you one thing then say something completely different they will also charge you £55 over the phone which you don’t get back even if you cancel weeks before which is more than enough notice."
• "This dentist practise is let down by being unable to obtain realistic timed appointments to see a hygienist."
• "States clearly its an emergency dental practice. I went in in pain and the dentist wasn't in."
• "It should be clearer on your website you are not accepting new patients of any kind."

Professionalism and Expertise

Pros:

• "Dr. Nandra is highly skilled in all the latest techniques in dentistry and I have every confidence in him and what he recommends for my particular case."
• "I've had extremely professional attention on each visit."
• "The practice spotless."
• "The care and service I have received from Dr Nandra and team have, at all times, been of the highest standards."
• "Professionalism is evident from the front desk to the chair - comprehensive investigation undertaken and advice provided which I could relate to as a lay person."
• "The dentist I saw was brilliant! He was very calm and explained everything to me, I wasn't rushed and I left not dreading my next few appointments."
• "I usually see Kiran who is highly professional and extremely dedicated."

Cons:

• "Very surprised by the positive comments on here."
• "Waste of money! They did me some fillings and they didn't polished them."

Cost and Pricing

Pros:

• "I was given a discounted consultation and quotes for different options and at no point did I feel pressured to part with my cash."
• "The costs are very reasonable and the service is exceptional."
• "Always clear explanations, and clear pricing policy."
• "They took some info on my problem over the phone and gave me an estimate of how much it might cost which I appreciated."
• "The best £257 quid I will ever spend."

Cons:

• "I was informed that the initial cost started at £620.00 and wouldn't be done until after the Bank Holiday, I nearly fell off my chair."
• "A very good service, though it comes at a price."