Essex Car Company Reviews Summary

Customer Service

Pros:

• "Got great service from start to finish from Chris answered all questions I had...he was friendly easy going not pushy at all."
• "Everyone at the dealership were friendly and I would highly recommend them."
• "Mainly dealt with Chris who was superb and very helpful but everyone else was very friendly and knew my name."
• "James, Vicky and the team are amazing. Had a little problem with the car after a month of buying it from them, and they went out of their way to help me."
• "He really looked after us, was always available when I had any questions."
• "The after sales care I received was second to none nothing was too much trouble you really looked after me well John."
• "Charlie went out of his way to look after us and did everything he promised to prepare the car."

Cons:

• "Car wasn't even valeted, was offered a service when due but when spending £20k on a car the least it should be is clean."
• "Car was not cleaned and not ready on forecourt."
• "Terrible after care, but fantastic when you are purchasing as they clearly want to make the commission."
• "Amir was hopeless at getting back to me and helping to sort out anything."
• "Terrible customer service, only care about you if you're going to buy the car."
• "Very unprofessional dealer."
• "They take forever to respond and do not answer questions that are asked and just continue to dodge them."

Car Quality

Pros:

• "Purchased a great car (Ford Focus Zetec S) and the process was very slick."
• "The car was exactly as advertised and I am impressed."
• "Took to Fords for a fresh service and check over for peace of mind and they said it was all clean and tidy."
• "The price was right, service perfect and the car is just what we wanted and needed."
• "Chosen car has exceeded expectations so far."
• "Vehicles in a great condition and ready to go when I purchased."
• "Car was clean and all ready to go."

Cons:

• "Bought an unsafe used car from them."
• "Essex Car Company didn't pay me back for the A/C, door Handle fixing costs (even though it happened in the warranty time)."
• "Nice selection. Just quite disappointed as photos are quite deceiving."
• "The pictures put on the website didn't get close to showing the damage done to the inside of the car."
• "The car was in a very dirty condition, had missing parts and damages inside the car that weren't mentioned in the description or shown on the pictured online."
• "Sold a vehicle with faults and deny them being there even with evidence provided!"
• "Bought an unsafe used car from them, they messed up all of the paperwork, refuse to call back from repeated calls from their incompetence."

Sales Experience

Pros:

• "Fantastic service from these guys, great selection of top quality cars."
• "Lovely service and approachable - they were happy to spend the time to show me the car and answer all my questions."
• "Very fast and reliable."
• "Went just to have a look at some cars I was greeted with the highest level of respect so friendly and helpful big mix of cars at very good prices."
• "They did not rush a sale but gave me time to think things through and inspect the car."
• "Big thanks to H from the Essex Car Company, he helped me throughout my buying experience for a car."
• "I brought my car from here, Called up in the morning after seeing it online... drove away in my new car, THE SAME DAY."

Cons:

• "AVOID was looking for a car saw this place and wish I hadn't way to pushy tried to sell me a car that I said I didn't want it wasn't for me it was too small."
• "‘Essex Car’ did not handle my matter professionally."
• "Once I said I wasn't interested his demeanour completely changed."
• "Advise for anyone that wants to buy from this company, AT YOUR OWN RISK. Never again!"
• "Went there one evening in December Will never go again. Apart from the old team the new members are are horrible."
• "Don't buy a car from these people."
• "Jumped up trying to do the 'diamond geezer' act style salesman."