"Everyone at Pinkstones are a delight to deal with."
"The entire process was handled my Nathan in the sales team. He was absolutely fantastic."
"All of the staff at MG Pinkstones were so helpful and lovely."
"The front reception staff are very friendly indeed and I must mention Ayeshia personally. She is the face of Pinkstones in my opinion."
"The whole team are fantastic, and the customer service is outstanding."
"Great friendly staff. Service and MOT while I waited."
"Fantastic customer service. I cannot fault them."
Cons:
"Communication is none existent.!"
"IF YOU DO WANT AN MG GO SOMEWHERE ELSE EVEN IF YOU HAVE TO TRAVEL PINKSTONES COULD NOT CARE LESS ABOUT CUSTOMER SERVICE !!!!!! "
"Popped down to my local Pinkstones in Newcastle Under Lyme this Sunday to make a purchase for my wife, only to be met by a very grumpy sales person who was rushing around; he snarled that they were closed and rushed to the back of the unit."
"I have never come across such a arrogant sales person ever, obviously Pinkstones pay their sales people too high a basic wage where they don't have work hard for each and every sale."
"Absolutely shocking service just AVOID."
"******* BE WARNED******* ABSOLUTLEY DISGUSTING SERVICE FROM THIS COMPANY PARTS."
"Staff all on phones no one acknowledged us we had to ask about the car we were looking for."
Vehicle Purchase & Delivery
Pros:
"The vehicle was delivered all the way to Scotland 3 days later. A thoroughly professional and stress free sale."
"Car was as advertised and fully prepped ready to go."
"The car was handed over in less than 3 hours; fully serviced, immaculately presented, with the fuel tank more than half full and with a voucher for 2 free services!"
"Highly recommend Pinkstones. Thanks guys, son is over the moon with his 1st car purchase."
"The car arrived as planned and was as described."
"I love my new car Andy had it serviced before collection and a few very small dinks touched up."
"Just had gorgeous car delivered from Pinkstones, their service from start to finish has been impeccable!"
Cons:
"Tried to book in for service, mot and safety recall issue two weeks ago via online service. Had acknowledgement email saying someone would be in contact, but not heard from again."
"The car needed new tyres so they said they would fit a set. They put super cheap Toyo tyres on it that felt awful to drive on especially in the wet."
"Bought an MG over a year ago from them, when I called the DVLA to Tax my car it wasn't apparently registered to me and was still with the dealer."
"Not a great environment as heating didn't appear to be on or working so was very cold on both occasions we visited."
"They cannot help with any of the faults on a 6 month old car."
"After sales absolutely shocking. Paid 31 000 for used mg zs ev long range. Had issue with the car saying it was already bound to another smart phone. They had the car back for a week and still didn't get it sorted."
"All in all very disappointed with the customer services as a repeat customer. Take your custom elsewhere."
Staff & Sales Team
Pros:
"Recently purchased a Ford Fiesta from Andy, had a bit of a mare with my finance but the team here have been so patient with me whilst it was getting sorted."
"Andrew was honest, polite and true to his word."
"My experience with Andy in sales was excellent, He went that extra mile."
"Thank you Nathan once again for looking after a very very happy customer."
"Just like to say thank you to matt at pinkstones newcastle you made are experience of having a motorbility car so easy."
"All round brilliant to deal with. Andy was prompt and courteous and couldn't do enough to help."
"The sales lady 'J' was lovely and very knowledgeable."