LoveBikes 🏻‍ ️ 🏼‍ ️ Reviews Summary

Customer Service

Pros:

• "He clearly knows a lot about what he is doing and is also very nice."
• "Philip and his colleague had been really nice and helpful in every occasion."
• "Philip is passionate about his work and knows exactly where to look at to leave your ride running smoothly."
• "Philip was extremely knowledgeable, friendly and swift in sorting out my bike and it now rides like a dream."
• "Really friendly and unpretentious."
• "Philip is calm dude with solid bike-mechanic skills."
• "He's a great person to deal with - friendly, supportive and very helpful."

Cons:

• "Pretty shocking that this wasn't picked up at love bikes."
• "Incredibly rude staff who told me to 'shut up' because they were 'not talking to me'."
• "Asked for a general check on the bike as was feeling it might need some pumping to the rear tyre as well as a look at the chainset. The guy looked at the bike, basically said it was all fine, and charged me £30 which was a total ripoff."
• "Please be careful. Phil, whom these reviews mention, now works from home (as I learned when I called the number asking when I could pick my bike up) and is excellent by all accounts. But at the location is another guy who, I learned the hard way, is not good."
• "Would definitely not recommend going there."
• "Please avoid this place!"
• "Bizarre mismatch between 4.9 stars here and my experience."

Quality of Work

Pros:

• "This is a real bike mechanic - where other shops will tell you just get a whole new this or that, Philip has the skills and knowledge to fix pretty much anything."
• "Bent Wheel swapped for a new one + new tube that fits properly at an amazingly good price!"
• "He took my bike in for a service and it was ready within a couple of hours, rides perfectly now and very reasonable price."
• "Needed a repair for damage on my bike and went to Philip. He turned around the repair in 24 hours for a very reasonable price."
• "Philip patched it up, with the necessary parts replacements, inside three hours, and I rode it home."
• "They fixed the issues with ease and gave extra tweaks here and there to help smoothen the ride of my bike."
• "Philip quickly helped me solve my problem and most importantly: he offered me something cheap and of good quality."

Cons:

• "Initial work was so substandard that it nearly caused me to crash."
• "Unprofessional service at close to what you'd expect to pay for a professional service."
• "Bought a second hand bike from them and after a month, having barely used, both sets of tyres were damaged."
• "I went there during the announced opening hours to pick up a bike. The shop was still closed."
• "He also charged me an additional £5 FOR TIGHTENING A SINGLE BOLT on my gear shifter."
• "The owner kept the spare inner tube I gave him because it was in short supply and replaced my bike using one of his inner tubes that was a different size."
• "I was charged £20 which felt a bit steep as he hadn't really looked at it until I got there."

Value for Money

Pros:

• "Can't recommend Love Bikes highly enough."
• "I was all ready to go spend lots of money on a new part but on the phone, Phil suggested it may just need adjusting. And lo and behold, he fixed it immediately and gave me some useful tips too - and saved me money in the process by not having to buy a new part."
• "Thought I'd have to pay for a new back wheel after having been quoted for the repair elsewhere but Phillip managed to fix the old one for me in just 20mins at a fraction of the cost."
• "He's also very honest in regards to how much things cost!"
• "After having located the part needed he fixed the bike in good time."
• "Great prices and quality of work!"
• "Philip went above and beyond to provide an excellent service at a very reasonable price."

Cons:

• "There seems to be a dispute between the two shops where the new owner at Phillip's former location is using a very similar name to create confusion on purpose (allegedly) in an attempt to grab some customers."
• "He’s really knowledgeable & honest and definitely goes about the call of duty."
• "His prices were also much better than I had seen elsewhere."
• "He is incredibly fair with pricing and charged £30 for a full bike check up including attaching my basket using his own materials and tightening various areas."
• "The price is much better then most other bike shops close by."