Address: 632-636 Streatham High Rd, Norbury, London, SW16 3QL, United Kingdom
Phone: +442086796197
Rating: 4.3
based on 111 reviews.
Customer Service
Pros:
"The owner and IAN The Mechanic turned me into a happy -riding bunny."
"Staff are always friendly, able to answer any start-up queries."
"Maurice, Mia and Ian were all endlessly knowledgeable and patient."
"Excellent and really friendly customer services."
"Fantastic staff, incredibly helpful."
"The team was great - we were able to have a full conversation over the phone, with me outside the door looking in, and I even paid with contactless with the door between us!"
"Always good customer service and quality products. Well run family business."
Cons:
"Maurice said he was not going to do the repair on my bike and he was still not going to give me the receipt for the bike."
"Did not enjoy my experience here."
"The lady who was serving me constantly asked me questions... which I found intrusive and awkward."
"Over priced and bad customer service."
"The woman who served me was very rude unprofessional and looked like she’s never rid a bike in her life, she has put me off going into this shop again."
"Extremely rude and misleading service - avoid."
"The lady was very rude and very bad customer service."
Product Quality
Pros:
"Very happy with my new TCR and will use this local and family owned shop in the future."
"Great team that work hard to ensure all boxes are ticked to getting the right bike at a great price."
"Absolutely nothing in it for them, no money asked for etc, just helped as a supplier of Giant bicycles."
"The bike itself is amazing, only thing I would have asked for is the option to have stem slammed."
"The bike itself was just as I expected - fantastic."
"I got a great deal on a Giant Propel ('22 model) - best part of £1k off the rrp on the giant site."
"Absolutely love my new bike."
Cons:
"God knows what the mechanic was doing but he seems to have crushed the wheel axle."
"On further inspection I have noticed the disc rotor splines have been mashed up as well, and the threads on the rotor lock ring have also been badly damaged."
"After waiting a month for what should have been a quick job I have just got my wheel back to find that I can no longer put it on my bike because the thru axle no longer goes through the hub..."
"The bike continued to have faults on a monthly basis."
"The tyre was bulging & looked like it hadn’t been put back on properly."
"Shortly after purchasing the bike spokes started to fall out along with numerous other faults."
"Had my bike repaired at their shop. 5 minutes after leaving their premises the same thing broke again."
Value for Money
Pros:
"I live in Yorkshire and made a saving of £460 on this bike."
"I got an absolute bargain too."
"Just an absolute gem of a place, very well priced."
"Very happy would be an understatement with the service they gave. Back on my bike with a great price after they found the clicking noise on my road bike and feels like new!!"
"I got a great deal on a Giant Propel ('22 model) - best part of £1k off the rrp on the giant site."
"Purchased a Giant Propel Advanced Pro 1 at an amazing price."
"I used the shop pump the other day and i wasn't charged."
Cons:
"Ok can you fix the puncture and then pump it up that’ll be 15 quid... rip off."
"Over a week later and still no action has been taken to get the bike to me."
"I was promised delivery of the bike but had to chase twice after spending enough to buy a car, you’d expect more."
"Appalling service with the bike sent to the wrong address."
"Two flat tyres when it finally arrived and promised replacements within two days and a week later I’m still waiting and still no apology."
"Manager/owner was incredibly rude. I needed one little screw for a brake, they found a spare very quickly, came out and screwed it in, entire process took under 3 minutes, the manager then came out and tried to charge me £5 for labour."
"Tried to purchase a bike via the Cycle to Work scheme. Shop says it accepts the voucher. The bike was not on sale. Shop then refused to accept the £1,000 voucher at its full value."
Delivery & Communication
Pros:
"Purchased my bike after midday on the Saturday and it was sent out with free next day delivery on the Monday through fedex."
"My emails were never responded to but once that was sorted out they were very good."
"The communication, dispatch, and personal instructions for the build were all perfect."
"I ordered my bike on Monday afternoon and it arrived in Scotland on Wednesday morning."
"Arrived in perfect condition with a text to confirm delivery dispatch."
"I then received a message from Troy, Monday evening, telling me the bike was being shipped that evening and I would receive a message from FedEx."
"Communication was good and delivery was on time. Recommended."