Shaw Hill Golf Resort & Spa Hotel Reviews Summary

Hotel Experience

Pros:

• "What a lovely relaxing experience at this Hotel."
• "The room we had (25) was very nice with lovely views over the golf course."
• "The rooms were clean and tidy and spacious."
• "We were in one of the function rooms which was lovely and well laid out."
• "The room was fantastic."
• "The rooms are very elegant."
• "The room was very big and had very comfortable beds."

Cons:

• "Our big gripe was the rooms we had said when booking the wedding that we would need all the rooms, but without asking us they booked a golf party in."
• "Very unclean rooms. Carpets full of stains and burns."
• "The room door got stuck, the handle fell off, the room didn’t smell fresh."
• "The room however, to say it was dated is quite the understatement it would have considered dated 15 years ago."
• "The rooms were less than appealing no air con very stuffy and very out dated."
• "The rooms however let the venue down, as are very dated and damp smelling."
• "The room we had was damp, cold, dirty, dirty sock at the side of the bed the bed felt damp."

Staff and Service

Pros:

• "Very friendly staff and definitely friendly members."
• "Every member of staff greeted you with a genuine smile and most pleasant Manor."
• "Staff are very welcoming food is amazing."
• "The staff are very attendant and covid aware."
• "Friendly professional staff."
• "Staff were friendly and extremely helpful."
• "The staff were very polite and most helpful."

Cons:

• "We did ask for 1 dinner not to have gravy it came with gravy and one of our group dinner was forgotten."
• "The staff were extremely rude for what seemed like no reason. Extremely unprofessional!!"
• "Reception has only got 1 person on but has a lot to do so quite often you have to wait."
• "Very poor customer service in the club shop as the golf pro insisted my dad to 'hurry up' when selecting a glove to purchase."
• "Staff inexperienced and offhand."
• "The staff had absolutely no idea of how to serve people or of the drinks/food available."
• "Greeting upon check in was rude and the room looked like it had been untouched in the last 20 years."

Facilities

Pros:

• "Relaxing spa."
• "We enjoyed time in the Spa in the afternoon."
• "Nice size pool, free lockers jacuzzi and steam room."
• "The swimming pool has a sauna and a steam room: very few hotels have that!"
• "Decent spa facilities didn't get to check the gym."
• "I enjoyed the pool facilities."
• "The bathroom was spotless as well as the party venue."

Cons:

• "This hotel does not accommodate people with wheelchairs."
• "The leisure centre had swimming lessons going on... not a relaxing experience."
• "No lift for 3 floors-( I found stairs hard with a bad leg!! )."
• "The facilities are very good but outdated."
• "The only downside is that to get to it you have to go out of the main entrance and across the forecourt to reach it."
• "Electrical appliances not been tested for almost 2 years."
• "Problem with the heating, cold room, some ate with their coats on."

Food and Dining

Pros:

• "Service was very good & the Afternoon Tea was lovely."
• "The afternoon tea itself is brilliant. Amazing value for the price."
• "The evening meal was good."
• "The food was unbelievable and I think the chefs should compete against Gordon Ramsay."
• "The food was delicious."
• "The food was fabulous. Everyone must try it."
• "We had Afternoon Tea it was delicious and very substantial. Very helpful friendly staff, good view of the golf course and comfortable room and furniture."

Cons:

• "I was served raw salmon."
• "The ciabatta was burnt."
• "Food served Luke warm."
• "The service was awful, the seating area was dirty, the food was of poor quality."
• "The restaurant service was unacceptably slow."
• "Came to use the spa and the whole experience was dreadful, the staff were standoffish and rude."
• "The afternoon tea was awful."

Value and Pricing

Pros:

• "Absolutely brilliant atmosphere and fantastic deal."
• "Excellent venue for a wedding or if you needed somewhere to stay overnight."
• "Highly recommended!"
• "Fantastic food and service again."
• "Beautiful settings, bedrooms are large and comfortable, the restaurant food was excellent."
• "The meal was out off this world. Everything cooked to perfection and presented beautifully."
• "The food was amazing at the wedding breakfast and evening buffet."

Cons:

• "Possibly the absolute worst golf trip I have ever been on."
• "Incredibly overpriced for the standard of course."
• "It was dirty, it was old and it was very tired."
• "For what we paid over £200 for 2 nights we asked for a room with disabled access we got put at the far end of smelly corridors and was just a basic room."
• "Awful experience here with the golf club and management team."
• "Was disappointed with our afternoon tea experience... Overall very poor."
• "I have tried hard to find something good to say about this place. It is an absolute dump and I say that with the greatest of honesty."