Kwik Fit - Wilmslow Reviews Summary

Customer Service

Pros:

• "10/10 customer service!"
• "Always has been excellent service and Gary and the team go the extra mile."
• "Brilliant and very friendly service from the team at Kwik Fit Wilmslow."
• "Tremendous service from Gary and the lads at Kwik Fit’s Wilmslow branch."
• "Thank you Kwik Fit Wilmslow, especially John and Ben - excellent customer service"
• "Fantastic, warm, friendly and efficient service from Gary and team."
• "Great customer service from Gary and the guys at Kwik Fit Wilmslow."

Cons:

• "Once again kwik fit customer service is shocking."
• "DO NOT USE UNLESS YOU HAVE A SIMPLE JOB."
• "Had an absolute jobsworth refuse to look at a puncture on my car because my wheels were not the oem wheels the car came on."
• "I was met by Gaz who greeted us with a disgusting attitude."
• "You have lost a customer again. Sort it out!!!!"
• "Appalling services we called earlier in the day and asked about getting a new tired, we were told to arrive anytime before 4pm and they'll change it for us. When we arrived about 3:35pm we were told they wouldn't be able to do it back they didn't have enough time."
• "I'll never use Kwik Fit again"

Efficiency

Pros:

• "They promised me that they'd get me out of the door super quick."
• "They checked my car on the spot."
• "Getting everyone dealt with quickly and efficiently."
• "The tyre was repaired within the hour!"
• "It was ready for collection in 30mins."
• "Was very grateful for the speedy service."
• "Whole thing was done in around 40 minutes."

Cons:

• "We had our air con done in August last year from a different Kwik fit but it seemed to not be working already."
• "Had a brand new tyre put on yesterday at Halfords York, got up this morning to a flat tyre again."
• "You need to sort your website out because no where doe’s it say it’s only drop off when you book it in, and why do they need my car for an hour and a half…… takes about 10 mins to do front wheel alignment."
• "Will never use Kwikfit again for any of my other vehicles after this."

Professionalism

Pros:

• "Did an excellent professional job."
• "John found a nail and offered to patch tyre straightaway which he did quickly and efficiently."
• "Gary and team were great in diagnosing a faulty valve."
• "The team was super friendly and efficient."
• "The job was done in no time and at a very good price."
• "They were all very friendly, professional and very competent at their jobs."
• "He clearly explained everything and clearly takes a thorough, professional approach."

Cons:

• "DO NOT USE UNLESS YOU HAVE A SIMPLE JOB."
• "I was met by Gaz who greeted us with a disgusting attitude."
• "Clearly, Kwik Fit is one of the MOST EXPENSIVE place to have your tyres fitted, so please get other quotes before you consider using them."

Value

Pros:

• "They always do a top quality job and make sure you understand all the work they are doing so there are no hidden fees."
• "1 tyre had a nail and 1 was peeling. Due to the age of the tyres I decided to buy a set of 4 tyres as there was a 15% discount and a free speaker offer!!"
• "Gaz on the front desk also gave me a discount as even though I asked for wheel alignment, when they tested it it was fine so he didn’t even charge for it."
• "The free exhaust check showed no problems whereas I have a sneaky feeling other garages would have tried to offer some sort of part replacement."
• "Some places might have said I needed a new tyre but I was charged just £25."
• "I really appreciate the honesty from Gary as he didn't need to do that."
• "Gave us a fair price."

Cons:

• "Clearly, Kwik Fit is one of the MOST EXPENSIVE place to have your tyres fitted, so please get other quotes before you consider using them."
• "I was in a rush and had 2 new tyres fitted to my Mercedes for £376."