PMC of Pinner Reviews Summary

Customer Service

Pros:

• "Matt and Mike have always been very friendly, professional and trustworthy."
• "They are quick, professional, always helpful and informative."
• "The staff are very welcoming and knowledgeable."
• "They're professional and relaxed and don't pressure people into making expensive decisions- they seem to genuinely want their customers to be happy."
• "The team are kind, helpful and willing to go above and beyond to help."
• "Michael and Matt provide very good customer care and communication."
• "The staff are friendly, knowledgable, responsive and they work with a bounce in their steps."

Cons:

• "Coming here was a mistake and hopefully not one that I will be making again."
• "The same fault is still there. If you do not understand, just say we dont know how to fix it."
• "Can not wait for it to close down so we can have a garage with some service to replace it."

Quality of Work

Pros:

• "No job is ever too large or too small."
• "Most times your car is returned shinning like new!"
• "The work was done promptly, thoroughly, at the highest level of perfection."
• "The mechanic that repaired my car did a superb job, very thorough and was a complex job."
• "They carry out the job to a high standard and are generous with their time."
• "They fixed all the issues previous garage caused, and were fantastic."
• "They have a high standard when it comes to fixing my car."

Cons:

• "The worst garage I have ever been too."

Value for Money

Pros:

• "Was honest about the price and went the extra mile to write up a report to help me with my problems."
• "Much cheaper too."
• "They saved me £3000 on a job quoted by another garage."
• "The bill has actually been less than quoted on several occasions."
• "Car repairs are never low cost but here you will be charged fairly."
• "Always seem to do their best to keep the costs as reasonable as possible."
• "Definitely value for money, as I had been quoted a higher price elsewhere."

Cons:

• "The same fault is still there. If you do not understand, just say we dont know how to fix it."