haart estate and lettings agents Guildford Reviews Summary

Customer Service

Pros:

• "Frank is fantastic at keeping us informed about any issues that arise and is always quick to respond to our inquiries."
• "Excellent customer service received from Lashaun; genuine, humorous, friendly and courteous."
• "Victoria Cascini at Haart was very helpful and extremely knowledgeable."
• "Today I had the pleasure of dealing with one of your staff, Melis Day. She is such a credit to your company."
• "Every enquiry that we’ve had has been answered quickly and sorted out efficiently."
• "Dealing with Haart is a great pleasure especially when it comes to La’Shaun he went beyond expectation and was very helpful and supportive."
• "Erin provided excellent expertise in the lettings area and I am delighted to have liaised with both Erin and Melis."

Cons:

• "Please avoid this letting agency at all costs!"
• "Among the ‘people’ / monsters who work here, one is an undeniable racist, and another should win the award for being most convincing actress (liar)."
• "However, once we moved into the property that changed. We would have to constantly chase them up with emails as they would never respond whenever we had issues with the property."
• "Haart Guildford lets out houses with black mould, rats, collapsed ceilings, two keys to share between six tenants, broken boilers, broken washing machines, doors with broken locks, no heating during winter, and an insufficient number of bed frames."
• "After dealing with Nikki we were moved onto Bridget who was in charge of returning our deposit and it's been over 30 days since our end of tenancy and Haart are still withholding our deposit."
• "Haart Lettings lost our money for 12 months and sent multiple warnings to try to get us to pay it as 'outstanding rent'."
• "They were unable to provide the information we asked for in a timely manner and provided us incomplete transcripts, they were uncooperative when asked to provide extra missing information."

Staff Performance

Pros:

• "Sophie from Haart Letting Office in Guildford Branch has done excellent work for my property letting and managing."
• "The estate agent, Emily, who showed us around the house was extremely personable and professional."
• "Nikki, in especial, has been amazing, always there for us, reasonable and she has great problem solving skills."
• "Emily was delightful to deal with and let my flat within a day."
• "I would completely recommend to anyone considering going out to rent."
• "Sophia and Adam were both excellent. They found me a tenant for my flat immediately after I put it on the market and have made the letting process extremely easy."
• "Christina Steer proved to be trustworthy and reliable."

Cons:

• "Some of the staff members in the Guildford team were rude and condescending."
• "What made it even more difficult was the fact that they kept passing us onto different people to deal with us - there was no consistency at all."
• "The only person who works in the Guildford office that was helpful and polite is Lejla, but it’s a shame that the rest of the team weren’t half as nice as she was."

Property Management

Pros:

• "Further to the below, I would just like to add an update following a break down of my boiler. Understanding it was mid Winter and super cold the amazing Nikki went above and beyond to get a plumber to me and resolved the issue immediately."
• "Nikki and her team worked efficiently to get all repairs carried out within the week and ensured that we were swiftly reimbursed for any costs we incurred whilst in alternative accommodation."
• "They were fantastic at communicating and keeping me updated with housing and referencing processes."
• "The team at Haart in Guildford were fantastic when trying to arrange student accommodation for my son and his friends."
• "They've had work done on the property very efficiently and to a high standard within a couple of days of request."
• "We have encountered multiple issues (also urgent ones) in our property but Haart managed to fix all of them with ease."
• "Nikki Jenkins has been absolutely fantastic. We had a couple of property maintenance issues that were resolved with such a quick turn around."

Cons:

• "All in all would never recommend."