Nuffield Health Ilford Fitness & Wellbeing Gym Reviews Summary

Parking

Pros:

• "The gym is good, has free parking next door (just need to input the car reg)."
• "Free parking for 2 hours in the car park next to it."

Cons:

• "The only gripe I have is that it's only 2 hours free parking so I have to shower really quickly!"
• "You'll have to enter your car registration on the tablet to validate parking when you leave."

Staff and Service

Pros:

• "The staff are friendly."
• "Staff are courteous, the receptionist and lifeguard tried fixing the drain in the changing rooms!"
• "I really enjoy the conversations with staff who are on front desk and on the gym floor."
• "Members are honest and friendly, when bags and mobile phones get left behind in the ladies changing room they ask around before taking it to the reception."

Cons:

• "It does take a bit long to wait for service, but they are pretty stretched and have multiple jobs."
• "Not only that, but there is a certain someone that works there a lady that has caused our experience at Nuffield, horrible."
• "The lack of professionalism of the staff at the entrance is really embarrassing."
• "I have been told her name is skuma and her customer service skills was shocking to say the least she was very rude towards me and even started sticking fingers up at me."

Gym Facilities and Equipment

Pros:

• "The app is good for booking classes and they themselves are worth the price given the current economy."

Cons:

• "Some of the cardio equipment such as the cross trainer could do with updating."
• "The gym floor is very dated, broken and rusty/dirty."
• "Broken gym cables and lack of basic gym equipment."
• "The gym is so dated not very much money has been invested in this gym as of recent times and it really shows."

Cleanliness

Pros:

• "They are clean and don't leave trash behind."

Cons:

• "The showers are often faulty with no body wash or broken shower head."
• "The men’s changing rooms/toilets stink and are filthy."
• "There is a social media video showing cockroaches in the lockers which is disgraceful and could spread infestations into members homes."

Management and Maintenance

Pros:

Cons:

• "I was soon advised by older members that the management always say these things and never deliver."
• "They have increased membership prices, removed the jacuzzi permanently, do not repair equipment."
• "Complaints are fallen on deaf ears and no one seems to care Nuffield has increased membership fees but the service has gotten worse."

Value and Pricing

Pros:

Cons:

• "The sauna does not get warm and the changing room AC never works."
• "Worst Nuffield in the UK! Avoid Ilford Nuffield at all costs. All the equipment is outdated by over a decade and constantly breaking down."
• "Jacuzzi has been closed permanently as they can’t afford the bills."
• "They are charging £65+ for extremely outdated AND broken equipment."

General Experience and Satisfaction

Pros:

• "Overall good but room for improvement."
• "Classes are always on time and I enjoy the professionalism of the trainers."
• "So glad I joined this gym, if you lower your expectation a bit then this gym is great!"

Cons:

• "This gym has gained the reputation of the worst nuffield in the UK and I can see why."
• "This place is one of the worst gym you will ever come across, 80% of the equipment is either faulty or out of service."
• "Members are leaving in droves and they are still not listening."