NRG Gym Lewisham Reviews Summary

Gym Atmosphere and Equipment

Pros:

• "Great gym, friendly staff and all round great atmosphere."
• "Big enough and enough equipment that there's no waiting around for machines."
• "All the equipment you could want including hammer strength."
• "Large work out space and uncountable equipment."
• "Lovely gym with wonderful equipment virtual classes are good never seen anything like that before."
• "Big area gym, loads of equipment and separate studio’s, plus women only zone too, good range of weights too."
• "NRG has the best equipment."

Cons:

• "The mens one has dirty toilets at times."
• "Shower cubicle needs a shelf for shower gel etc."
• "changing cubicle needs a bench."
• "A clock is needed in the sauna area."
• "Sauna is a little small 5 people in it and its packed."

Staff and Personal Trainers

Pros:

• "Having been with a few gyms this is definitely the best by far... because of the nature of the staff."
• "Great staff, they are very welcoming and helpful."
• "I was able to also connect with PT Jamiel who has been amazing throughout my journey."
• "I just want to say, that the staff at NRG especially the manager are amazing."

Cons:

• "NRG Gym is well equipped. But it is under staffed."
• "They do not inform clients of cancelled classes, The staff that is there just sits in the office."
• "When complained the manager just has a dont give dame attitude."
• "The manager is incredibly rude and cocky to males but very friendly to females."
• "this time there was a rude woman at the front(staff member) i have never met a gym instructor with so much unnecessary attitude and no respect towards gym members."

Classes and Facilities

Pros:

• "Good range of classes with booking available through an app."
• "I loved the classes more specifically body bump and body attack with Soli, this lady push us hard."

Cons:

• "Out of order Notice is hanging on for 4 set of cycles for quite a long time."
• "Gents changing area is watery! Drainages of their showers are also broken."

Cleanliness and Maintenance

Pros:

• "Great gym and clean environment!"
• "One thing that differentiates this gym from others is how nice and clean the gym is."
• "very clean and well maintained."

Cons:

• "Drainages of their showers are also broken and no other shower options are available."
• "Gents changing area is watery!"
• "shower area floor unclean some of the times."
• "Messy gym, weights in the wrong place and all over the floor."

Management and Communication

Pros:

• "I am glad that they have listened to and worked hard to fix issues."
• "let's hope the standards are kepted high."

Cons:

• "Disappointed of their poor communication."
• "a lack of spray an paper on few occasions."
• "also a poster should be displayed asking users not to hogg the equipment whilst using their mobile phones."

Client Experience

Pros:

• "NRG Gym is Fantastic."
• "The new manager and the team are really professional and friendly."

Cons:

• "If you want a gym that cares and caters to all needs... this gym is NOT for you."

Health and Safety

Pros:

• "The air con is now on when I arrive 6am week day mornings."

Cons:

• "Disappointing effort to keep gym safe during pandemic. Not enough sprays and cloths."
• "Hand sanitizer is watered down!"

Value for Money

Pros:

• "Very good value for money comparing local competitors!"
• "The price."

Cons:

• "I can only think that the owner one of the most wealthiest man in the county is trying to fatten his pocket even more with making cuts."

Customer Service

Pros:

• "friendly and helpful employees (every single one I’ve spoken to) on phone and in person."

Cons:

• "could do with hooks or rail in the shower room."

Accessibility

Pros:

• "with lots of connections of different transportation links, and parking few places."

Cons:

• "might have to pay for some places."