Bespoke Carpentry London Reviews Summary

Quality of Work

Pros:

• "Craftsmanship is excellent."
• "All three pieces were completed on time, and to the highest standard."
• "The entire process was well managed, from the renderings to the cost estimates to the final installation."
• "The finish that Sam achieved in the paint work is extremely professional."
• "They completed two beautiful wardrobes with drawers and mirrors which exceeded my expectations."
• "The quality of the finish is fantastic and the team were so friendly."
• "The quality of their work is superb and they were very considerate of our home."
• "The large shelving unit with cupboards underneath...is well built, strong and made to a very professional standard."

Cons:

• "We decided not to get the units painted due to the company they outsource this to being extremely expensive."
• "When the painter came to paint the shelving units, he put masking tape along the walls and that peeled quite a fair bit of paint off our walls."
• "This company can’t even do basic carpentry, ie a coved, boxed off shelving unit like a Kallax."
• "MDF is the cheapest material you can use, yet this company will charge over the odds for substantial materials to fit your (quote to end wardrobe)."

Customer Service

Pros:

• "Paolo and his team (particularly Sam, the painter!) are highly professional, thoroughly charming and a pleasure to work with."
• "I was extremely impressed by the professionalism and high level of workmanship of Bespoke Carpentry London."
• "The team were very tidy, professional and a pleasure to have in our house."
• "Paolo and team put a beautiful fitted wardrobe in for us... Exceptional service and client management."
• "The team were very friendly and communicative and fulfilled the brief completely."
• "The carpenter did a great job. They stuck to their quote and delivered exactly what I asked for."
• "Paul actually listened carefully to exactly what we wanted and took the time to think of the best solution for each part of the job."
• "The team were very friendly, efficient and flexible in getting the job done."

Cons:

• "The designer drove from the other side of London for the 10-minute meeting on a Sunday."
• "We took the initiative on a wet day to meet the owner and personally inspect some of his completed work before approving our quote. To our dismay, he provided the incorrect address."
• "Their supposed surveyor is not even qualified, ask what qualifications she has to quote such a price."
• "He then brazenly admitted to giving out information that suited his agenda. If you're looking for a 'professional' who would disrespect you at your expense, look no further."

Timeliness and Efficiency

Pros:

• "All three pieces were completed on time, and to the highest standard."
• "They completed two beautiful wardrobes with drawers and mirrors which exceeded my expectations."
• "They quoted fairly, arrived on time and completed the work to a super high standard."
• "Paul finished on time and clearly took great pride in his work."
• "The team worked into the mid-evenings to ensure that the schedule was met."
• "The carpenters were on time, polite and tidy and easily adapted to some very oddly shaped walls in our house!"
• "Very efficient service, received the initial drawings very quickly and then the work was completed only a few weeks later."
• "They did the job in good time (quicker than he estimated) and to a very high standard."

Cons:

• "Although this part of the work took longer than anticipated the end result is worth waiting for."
• "It's worth noting, that common to a lot of shelving - so not a complaint! - longer shelves might sag with heavy books."
• "The process from my initial enquiry through to completion of carpentry was seamless and well executed by all involved."
• "If I have one suggestion to improve the service it would be to provide a bit more information at the beginning of the process about what is required to prepare the space for the carpentry work."