Wedding World Kent Bridal Boutique Reviews Summary

Customer Service

Pros:

• "Kirsty is so so lovely and made it such a nice experience."
• "This shop offers the complete package, making each and every person feel special."
• "Kirsty and Carol are so friendly and have made me feel like I am the only bride in the world."
• "Kirsty made me feel so comfortable from the moment I walked in."
• "The service that Kirsty gave was outstanding. Nothing was too much trouble and she knew what dress would look good on her."
• "Kirsty and Carol were lovely they made it a lovely experience very helpful and honest."
• "Kirsty was amazing, upfront and really honest."

Cons:

• "When we contacted wedding world we were told there was nothing they could do and there was not time to order new dresses. They were very rude on the phone."
• "The manager is rude and didn't even apologise."
• "When we read other reviews it becomes obvious their after sales service is appalling - my advice NEVER USE THEM."
• "They made me feel like I wasn't good enough to be in there, they also made me feel bad about my size and shape."
• "They were very rude, messaging to me with capital letters."
• "Treat with caution! Kirsty was lovely on face value, but I did get the impression she would say anything to sell a dress."
• "They couldn't get rid of me quick enough."

Dress Selection and Quality

Pros:

• "The most beautiful dresses of excellent quality."
• "She picked a number of dresses for me that she knew would suit me."
• "I'm so glad I chose to drive an hour and a half away from my local area to come to this shop, it was so worth it!"
• "The selection dresses inside was AMAZING."
• "They have the latest collections from the best designers in the game."
• "Her variety of dresses were amazing, she had every style you could possibly think of!"
• "They have a great selection of dresses which you really have to see in person as the online pictures don't do them enough justice."

Cons:

• "The dress she sold me was damaged and she said not to worry as they would cover the cost."
• "A bit of internet research after I bought the dress and I discovered that the price was hugely inflated."
• "The dress was 6 inches too long (hadn't been made to measure)."
• "One fitted perfectly the other two where much too small."
• "The one they ordered is far longer and she is now told she needs to pay over £200 for alterations."
• "She clearly has no idea about the work involved with altering a dress and lies through her teeth to get a sale."
• "Measured my daughter wrong and with only 3 months to go no time to order another one."

Overall Experience

Pros:

• "I couldn't have been happier with how the whole experience went from start to finish."
• "Thank you so so much ladies, highly recommended!"
• "I would recommend Wedding World again and again."
• "Every bride should visit, don't walk past you'll be sorry 🙂🙂"
• "The best experience I could have asked for when finding my dress!"
• "Absolutely wonderful experience. My daughter who is plus size was made to feel like a princess."
• "Being the only people in the shop really made the whole thing easier and so special ❤️"

Cons:

• "1 star is too many for this business."
• "I will never recommend this bridal shop."
• "Safe to say, that they will say/do anything to get your money and then they don't care what happens."
• "Deeply disappointed, regardless of a bride's budget she should still be treated with respect and dignity."
• "Not everyone has an unlimited budget and no one has the right to treat a young bride like she is a waste of your time."
• "Who would have thought this secret gem was here right on my doorstep."
• "I've just picked up my dress today and I am honestly so impressed by the entire experience, let alone her accuracy of measurement."