Brides of Chester Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "The staff are amazing they make you feel so relaxed and they’re all so friendly."
• "From the moment I walked into Brides of Chester I felt so welcomed and comfortable."
• "I felt welcomed and at ease. The wide range of dresses allowed me to try on various styles."
• "Thank you to the team at Brides of Chester, so very welcoming and relaxed environment."
• "What a lovely team, especially Sam and Molly. They've been so helpful, supportive and patient with me!"
• "The selection of dresses is fantastic. As a curvy bride it was a refreshing experience."
• "Staff have been amazing, from my daughters 1st visit to choose her dress, to the 2 visits to fittings."
• "All the staff are lovely and welcoming. They were really helpful when it came to choosing my dream dress."

Cons:

• "While in Chester buying our wedding rings we googled wedding dress shops... looked at very rude because they were all stood in a group chatting."
• "Unfortunately, my experience with brides of Chester was not a positive one... The manager and seamstress were borderline rude and extremely unhelpful."
• "The staff in the meantime were rushed... instead of acknowledging this and apologising for the chaos, we very much felt in the way."
• "Very disappointed with them... they have seen my msg and didn't reply, I sent another msg cancelling my appointment because they didn't reply to me before."

Selection and Quality of Dresses

Pros:

• "The selection of dresses is fantastic. As a curvy bride it was a refreshing experience to have dress that fitted or were even too big."
• "I had the pleasure of trying on many and was spoilt for choice! Today I 'said yes to the dress' with the help of the beautiful Yvonne."
• "The array of choice here in plus size was AMAZING! Yvonne was so encouraging and we really enjoyed trying on so many different styles."
• "Gorgeous selection of dresses. Very helpful staff nothing was to much trouble."

Cons:

• "As it wasn't my first fitting, I knew what dress I have in mind. I wanted a plain simple dress... Unfortunately, they do not have any dresses in similar style."
• "They didn't help the bride put any dresses on which I get with covid rules but she found this very difficult to do."
• "The shoes that they lent to try on dresses were also old and tatty which didn't help."

Alterations and Customization

Pros:

• "The tailor was amazing and did everything I asked for and it fitted perfectly."
• "Despite me changing my mind after saying yes to a dress, they were understanding and reassured me that it was okay."
• "As the dress was a sample, they had a few things repaired for me within 24 hours. They really made everything stress free."
• "I collected it 3 hours later and it'd been steam ironed for me and hung in one of the Brides of Chester bags."

Cons:

• "I was in tears wearing my dress for the first time, an experience I will sadly never forget and which should have been one of sheer joy and elation."
• "Wish I could say the same for the fitting experience with their seamstress. Awful is the only way to describe it."
• "Would recommend for dresses but not for alterations. Put a bit of gloom on what is meant to be the most special part of planning your big day."

Overall Experience and Satisfaction

Pros:

• "Brides of Chester truly made my bridal shopping journey unforgettable (in more ways than one!) I highly recommend them."
• "I bought the sample and luckily so. As a few weeks later we decided to bring our wedding forward... They really made everything stress free."
• "My whole experience with Brides of Chester has been so magical and I can't wait to pick my dress up and wear it on the big day."
• "Had the most amazing experience today at Brides of Chester and I said ‘Yes to the Dress’!"

Cons:

• "Unfortunately, we got neither of these. On arrival we were told that they were running behind... We all left the shop deflated."
• "They refused all of us in the shop as only 2 guest were allowed but we weren't informed this beforehand and we had to sit outside."
• "Just married in my beautiful Stella York gown, everyone absolutely loved it... Had the best time ever. I have recommended you to all my friends."
• "Very bad service. As it wasn't my first wedding dress fitting, otherwise, this experience would have really put me off."